NOC Operations Lead — 24/7 Network Monitoring

PT. Solusi Sinergi Digital, Tbk (Surge); Jakarta Barat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT. Solusi Sinergi Digital Tbk. coordinates NOC monitoring and operational activities during assigned shifts to ensure continuous network surveillance and service readiness.

The role emphasizes detecting and prioritizing alarms, performing initial troubleshooting, and escalating major incidents as needed. Candidates will coordinate with technical teams and vendors to restore services promptly, maintain logs and shift handovers, and ensure compliance with SOPs and reporting requirements while

Qualifications

• Minimum 2–3 years in telecommunications or IT/network
• Minimum 1 year in network monitoring or NOC operations
• Experience handling network alarms, incidents, troubleshooting, and escalation
• Experience in shift-based or 24/7 operational environments is preferred

Responsibilities

• Lead and coordinate NOC monitoring and operational activities during the assigned shift.
• Monitor network infrastructure, equipment, and services to identify abnormal conditions.
• Detect, classify, and prioritize network alarms, incidents, and service interruptions.
• Perform initial troubleshooting and fault isolation based on SOPs and guidelines.
• Escalate critical incidents to the NOC Manager or relevant teams per escalation matrix.
• Coordinate with technical teams and vendors to facilitate incident resolution and service restoration.
• Maintain incident logs, alarm records, shift reports, and operational documentation.
• Conduct proper shift handovers and communicate ongoing incidents and actions to the next shift.
• Monitor availability and performance, report service degradation and risks.
• Ensure compliance with SOPs, procedures, escalation processes and reporting requirements.

Skills

NOC Monitoring

Shift Coordination

Incident Escalation

Troubleshooting

Network Operations

Tools

NMS

OSS

Ticketing Systems

Job description

PT. Solusi Sinergi Digital Tbk. coordinates NOC monitoring and operational activities during assigned shifts to ensure continuous network surveillance and service readiness.

The role emphasizes detecting and prioritizing alarms, performing initial troubleshooting, and escalating major incidents as needed. Candidates will coordinate with technical teams and vendors to restore services promptly, maintain logs and shift handovers, and ensure compliance with SOPs and reporting requirements while