NOC Engineer

BeFa Industrial Estate; Cibitung; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

BeFa Industrial Estate is seeking an experienced NOC Engineer to ensure backbone network availability and service performance around the clock. You will monitor systems, diagnose root causes, coordinate repairs, and deploy network devices and fiber installations.

The role requires OTDR testing and FTTH experience, with willingness to work shifts on-site and report daily network status. Join a dynamic team maintaining critical infrastructure.

Qualifications

• 5+ years in NOC/network troubleshooting.
• Experience in an ISP environment.
• Ability to perform OTDR testing and fiber splicing.

Responsibilities

• Maintain availability and performance of backbone network and customer services 24/7.
• Monitor backbone devices via NMS and identify fault locations.
• Determine root causes and implement solutions.
• Coordinate with Estate and Maintenance teams to speed repairs.
• Escalate issues to principals or distributors when required.
• Install and configure network devices.
• Perform and supervise indoor/outdoor fiber optic installation.
• Activate customer services and implement active device projects.
• Prepare daily network reports.

Skills

Network troubleshooting

NMS monitoring

Fiber optics handling

Analytical thinking

On-site shifts

Education

Diploma/BSc in IT/CS

Tools

OTDR testing

FTTH

Metro Switch

Job description

The NOC Engineer is responsible for maintaining the availability and performance of the company’s backbone network and customer services in a 24/7 operation, ensuring every network incident is identified, resolved to its root cause, and properly reported. Key duties include monitoring backbone devices and services through the Network Management System (NMS), identifying fault locations and root causes and determining solutions, coordinating with the Estate and Maintenance teams to accelerate repairs, escalating issues to principals or distributors when required, installing and configuring network devices, performing and supervising indoor and outdoor fiber optic installation, activating customer services, implementing active device projects, and preparing daily network reports.

Qualifications

• Minimum Vocational High School (SMK), Diploma (D3), or Bachelor’s degree (S1) in Informatics Engineering, Computer Science, or a related field.
• At least 5 years of experience as a NOC Engineer or in network troubleshooting.
• Experience working at an Internet Service Provider (ISP).
• Able to perform OTDR testing and fiber optic splicing.
• Familiar with NMS, fiber optics, FTTH, and Metro Switch.
• Strong analytical and problem-solving skills.
• Willing to work in shifts and to be on site whenever required.