Regional Network & Service Operations Director

PT Sokka Tama Fiber

Ujung Menteng

On-site

IDR 2,000,000,000 - 2,800,000,000

Full time

14 days+

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Job summary

PT Sokka Tama Fiber is seeking an experienced Head of Network & Service Operation to lead regional operations from our Bekasi head office. You will steer network availability, field service delivery, and incident management, supervising regional teams and enforcing SLA/KPI governance to ensure top-tier service across ISP platforms.

The role requires 8+ years in telecom/msp space, with at least 3 years in executive leadership, and willingness to travel regionally.

Qualifications

Must have 8+ years in Telecommunications, ISP, Managed Services, or Field Operations.
At least 3 years in an executive/managerial role overseeing technical teams.
Strong leadership, analytical, and communication skills with ability to travel regionally.

Responsibilities

Lead regional network operations, field engineering teams, and service delivery workflows.
Ensure service excellence, performance, and high customer satisfaction across ISP networks.
Monitor SLA/KPI benchmarks and manage incident handling and root-cause analysis.
Direct regional field operation teams, optimize deployment logistics, and oversee contractor performance.
Collaborate with executive management to define operational strategies and budgets.
Travel to regional sites to inspect facilities and coordinate field deployments.
Establish QA standards, safety protocols, and documentation procedures.