Head of Network Operation Center (Telco Industry)

PT.Sokka Tama Fiber; Bekasi; On-site; IDR 90,000,000 - 130,000,000; Full time

Job summary

PT.Sokka Tama Fiber is seeking an experienced Head of Network Operations Center (NOC) to lead daily NOC operations, ensuring network reliability and service performance. The role includes overseeing 24/7 monitoring, incident handling, and coordinating with Field Operations and Technical Support to deliver high-quality services.

The candidate will develop SOPs, monitor KPIs, and present performance reports to Management, while guiding NOC personnel and driving continuous improvement across the

Qualifications

• Bachelor's degree in a related field.
• 7–10 years in Network Operations, Telecommunications, ISP, or related industries.
• 3+ years in a managerial or leadership position within NOC.
• Strong IP networking, routing, switching, and transmission knowledge.
• Experience with network monitoring tools (NMS) and incident management.
• Good knowledge of MikroTik, Cisco, Juniper or equivalent.
• Proven ability to manage SLA/KPI and operational reporting.
• Leadership, analytical thinking, decision-making and problem-solving skills.
• Ability to work under pressure and coordinate cross-functionally.

Responsibilities

• Lead, manage, and supervise daily NOC operations to ensure availability and performance.
• Oversee 24/7 network monitoring, incident detection, troubleshooting, and escalation.
• Coordinate with Field Operations, Technical Support, and related departments.
• Establish and monitor SLA, KPI, uptime, and incident response times.
• Develop SOPs and continuous improvement initiatives for NOC activities.
• Analyze network performance and implement preventive and corrective actions.

Skills

Network Operations

Team Leadership

Incident Management

Troubleshooting

SLA Management

KPI Monitoring

NMS Tools

IP Networking

MikroTik

Cisco

Juniper

Vendor Coordination

Operational Reporting

Education

Bachelor's Degree in Telecommunications / Electrical / Computer / IT

Job description

Head of Network Operation Center (Telco Industry)

We are looking for an experienced and dynamic Head of NOC to lead and oversee our Network Operations Center activities, ensuring network reliability, service availability, and operational excellence.

The successful candidate will be responsible for managing network monitoring, incident management, troubleshooting, and service performance while leading the NOC team to deliver high-quality network services.

Key Responsibilities

• Lead, manage, and supervise daily NOC operations to ensure network availability, stability, and performance.
• Oversee 24/7 network monitoring, incident detection, troubleshooting, and escalation processes.
• Ensure timely incident resolution and effective coordination with Field Operations, Technical Support, and related departments.
• Establish, monitor, and evaluate NOC performance indicators, including SLA, MTTR, network uptime, and incident response time.
• Develop and implement SOPs, operational standards, and continuous improvement initiatives for NOC activities.
• Analyze network performance, identify recurring issues, and implement preventive and corrective actions.
• Manage and develop NOC personnel, including team performance, competency development, and workforce planning.
• Prepare and present regular operational reports, network performance analysis, and improvement recommendations to Management.
• Coordinate with vendors, partners, and internal stakeholders to ensure effective network operations and service delivery.

Requirements

• Bachelor's Degree (S1) in Telecommunications Engineering, Electrical Engineering, Computer Engineering, Information Technology, or a related field.
• Minimum 7–10 years of experience in Network Operations, Telecommunications, ISP, or related industries.
• Minimum 3 years of experience in a managerial or leadership position within NOC or Network Operations.
• Strong understanding of network infrastructure, routing, switching, transmission, and IP networking.
• Experienced in network monitoring tools (NMS), incident management, troubleshooting, and network performance analysis.
• Good understanding of network technologies such as MikroTik, Cisco, Juniper, or equivalent.
• Strong knowledge of SLA management, KPI monitoring, escalation procedures, and operational reporting.
• Proven leadership, analytical thinking, decision-making, and problem-solving skills.
• Able to work under pressure and manage critical network incidents effectively.
• Good communication and coordination skills across departments.