Network Operation [Shifting]

PT. Solusi Sinergi Digital, Tbk (Surge); Jakarta Barat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT. Solusi Sinergi Digital Tbk. coordinates NOC monitoring and operational activities during assigned shifts to ensure continuous network surveillance and service readiness.

The role emphasizes detecting and prioritizing alarms, performing initial troubleshooting, and escalating major incidents as needed. Candidates will coordinate with technical teams and vendors to restore services promptly, maintain logs and shift handovers, and ensure compliance with SOPs and reporting requirements while

Qualifications

• Minimum 2–3 years in telecommunications or IT/network
• Minimum 1 year in network monitoring or NOC operations
• Experience handling network alarms, incidents, troubleshooting, and escalation
• Experience in shift-based or 24/7 operational environments is preferred

Responsibilities

• Lead and coordinate NOC monitoring and operational activities during the assigned shift.
• Monitor network infrastructure, equipment, and services to identify abnormal conditions.
• Detect, classify, and prioritize network alarms, incidents, and service interruptions.
• Perform initial troubleshooting and fault isolation based on SOPs and guidelines.
• Escalate critical incidents to the NOC Manager or relevant teams per escalation matrix.
• Coordinate with technical teams and vendors to facilitate incident resolution and service restoration.
• Maintain incident logs, alarm records, shift reports, and operational documentation.
• Conduct proper shift handovers and communicate ongoing incidents and actions to the next shift.
• Monitor availability and performance, report service degradation and risks.
• Ensure compliance with SOPs, procedures, escalation processes and reporting requirements.

Skills

NOC Monitoring

Shift Coordination

Incident Escalation

Troubleshooting

Network Operations

Tools

NMS

OSS

Ticketing Systems

Job description

Lead and coordinate NOC monitoring and operational activities during the assigned shift to ensure continuous network surveillance and operational readiness

Monitor network infrastructure, equipment, and services through Network Management Systems (NMS), OSS, and other monitoring platforms to identify abnormal conditions

Detect, identify, classify, and prioritize network alarms, incidents, and service interruptions in accordance with established operational procedures

Perform initial troubleshooting and fault isolation based on established SOPs and technical guidelines

Escalate critical and major incidents to the NOC Manager, Network Engineering, Field Operations, or relevant vendors in accordance with the established escalation matrix

Coordinate with relevant technical teams and vendors to facilitate incident troubleshooting, resolution, and timely service restoration

Monitor and follow up on ongoing incidents until resolution and service normalization, ensuring that all necessary actions are properly tracked

Maintain accurate and up-to-date incident logs, alarm records, shift reports, and other operational documentation

Conduct proper shift handovers, ensuring that all ongoing incidents, pending actions, and critical operational information are clearly communicated to the next shift

Monitor network availability and operational performance during the assigned shift, and promptly report any service degradation or potential operational risks

Ensure compliance with established NOC SOPs, operational procedures, escalation processes, and reporting requirements

Support planned maintenance, network testing, service activation, network upgrades, and other operational activities as required

Identify recurring alarms, abnormal network conditions, and potential service risks, and report findings and recommendations to the NOC Manager

Provide operational guidance and coordinate NOC monitoring personnel during the assigned shift to ensure effective task execution and operational discipline

Qualifications:

Minimum 2–3 years of working experience in the telecommunications or IT/network industry

Minimum 1 year of experience in network monitoring, NOC operations, or technical support

Experience in handling network alarms, incidents, troubleshooting, and escalation

Experience working in shift-based or 24/7 operational environments is preferred

Previous team coordination or shift supervision experience is an advantage

Familiarity with network monitoring systems (NMS), OSS, alarm management, and ticketing systems

Knowledge of network availability, SLA, MTTR, and operational KPIs

Ability to prepare incident reports, shift handover reports, and operational logs

Willingness to work in rotating shifts, including nights, weekends, and public holidays

Leadership and ability to coordinate team members during assigned shifts

Telecommunications & Internet Service Providers 101-1,000 employees

PT. Solusi Sinergi Digital Tbk. Integrates digital entertainment, news and services in Indonesian Commuter Lines. We cover all necessary infrastructure and technologies to improve the commuter's life. We are a high tech company with products and services backed up by the high end infrastructure and software.