Mall Manager (Bodetabek / Outside Jakarta Area)

Cushman & Wakefield; Pluit; On-site; IDR 520,000,000 - 720,000,000; Full time

Job summary

Cushman & Wakefield in Bodetabek Indonesia is seeking a Mall Manager to lead day-to-day operations of a large retail property, coordinating engineering, security, customer service, and tenant relationships to deliver outstanding performance.

You will manage multidisciplinary teams, oversee budgets, safety, and service standards, and foster strong client and stakeholder engagement to enhance asset value and the shopping experience.

Qualifications

• Bachelor's degree in Property Management, Engineering, Business Administration, Real Estate, Hospitality Management, or a related discipline.
• Demonstrated experience in property or building management, preferably for shopping malls or large-scale retail assets.
• Strong understanding of retail property operations, facilities management, maintenance, security, and tenant relations.
• Proven leadership and stakeholder management with the ability to manage budgets and contracts.
• Commercially minded with excellent problem-solving, communication, and reporting capabilities.

Responsibilities

• Manage the day-to-day management and operations of a retail property, ensuring high operational standards.
• Build and maintain relationships with clients, tenants, retailers, vendors, and contractors.
• Lead multidisciplinary property management teams and service providers to deliver service excellence.
• Oversee property budgets, vendor contracts, procurement, and performance initiatives.
• Conduct regular reviews to identify risks and drive continuous improvement for asset performance.

Skills

Property management

Leadership

Stakeholder management

Commercial acumen

Problem solving

Education

Bachelor’s degree in Property Management or related discipline

Job description

Job Title

Mall Manager (Bodetabek / Outside Jakarta Area)

Job Description Summary

Lead the overall management and operational performance of a retail property within one of the Bodetabek area, ensuring excellent day-to-day operations, tenant and customer experience, asset performance, and service delivery. This role will oversee multidisciplinary property teams and service partners while maintaining strong relationships with the client, tenants, vendors, and other key stakeholders. As the on-site Property Management representative, you will combine strong operational leadership with commercial awareness to drive property performance, maintain high building and service standards, and continuously enhance the overall retail environment.

Job Description

About the Role:

• Manage the overall day-to-day management and operations of a retail property, overseeing building operations, engineering and maintenance, security, housekeeping, parking, customer services, and other property management functions to ensure consistently high operational standards.
• Build strong relationships with clients, tenants, retailers, vendors, contractors, and other stakeholders, acting as a key escalation point for operational and tenant matters while ensuring issues are resolved effectively and service expectations are consistently maintained.
• Lead and coordinate multidisciplinary property management teams and service providers, establishing clear performance expectations, monitoring service quality, and developing a collaborative, accountable, and customer-focused operating culture.
• Oversee property budgets, operating expenditure, vendor contracts, procurement, operational reporting, compliance, and performance initiatives, identifying opportunities to improve efficiency, service delivery, and overall asset performance.
• Conduct regular property and operational reviews, proactively identifying building, safety, service, tenant, and operational risks, driving corrective actions and continuous improvement initiatives to maintain a safe, attractive, and high-performing retail environment.

About You:

• Bachelor's degree in Property Management, Engineering, Business Administration, Real Estate, Hospitality Management, or a related discipline.
• Demonstrated experience in property or building management, preferably within shopping malls, retail properties, mixed-use developments, or other large-scale customer-facing commercial assets, with previous responsibility for property operations and multidisciplinary teams.
• Strong understanding of retail property operations, including Facilities Management, engineering and maintenance, tenant relations, security, housekeeping, vendors, customer experience, operational compliance, and service delivery.
• Strong leadership, stakeholder management, and commercial capabilities, with the confidence to engage clients, tenants, senior stakeholders, vendors, and operational teams while managing budgets, contracts, service performance, and complex operational issues.
• Proactive, hands-on, and commercially minded, with strong problem-solving, communication, and reporting capabilities and the ability to lead a fast-paced property operation while continuously improving service and asset performance.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, national origin, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: "Cushman & Wakefield"