Head of Customer Solutions Center - Indonesia & SEA

Mastercard Inc.; Indonesia; Presencial; IDR 800.000.000 - 3.000.000.000; Jornada completa

Descripción de la vacante

Mastercard Inc. in Indonesia seeks a senior leader to head the Customer Solutions Center, driving revenue growth through integrated customer solutions and multi-product opportunities.

You will guide strategy, coordinate with product, sales, and services teams, and lead diverse, regionally distributed professionals to deliver scalable customer solutions. You will oversee executive engagements, influence product direction, and accelerate transformation initiatives such as tokenization,

Formación

• Extensive leadership experience in payments, financial services, fintech, tech, consulting, or related industries.
• Proven track record of driving commercial growth through solution selling, business development, product commercialization, or strategic partnerships.
• Deep understanding of payments ecosystem including digital payments, acceptance, tokenization, authentication, and value-added services.
• Demonstrated success leading large, diverse, geographically dispersed teams across multiple markets.
• Strong executive presence with ability to influence senior stakeholders internally and externally.
• Proven ability to manage complex customer engagements and cross-functional programs.

Responsabilidades

• Lead CSC strategy and execution in Indonesia, aligned to Mastercard growth priorities.
• Partner with Country Manager and teams to identify and accelerate revenue opportunities.
• Drive commercialization of Mastercard products and services through integrated solutions.
• Lead executive-level customer engagements and support multi-product opportunities.
• Prioritize resources to ensure effective deployment against key opportunities.
• Establish agile cross-functional teams to deliver scalable solutions across segments and markets.
• Drive adoption of strategic priorities: digital payments, acceptance, tokenization, authentication, and value-added services.
• Provide market intelligence to influence product strategy and investment priorities.
• Foster collaboration across CSC, regional stakeholders, and market teams to improve outcomes.
• Represent Mastercard with senior executives, regulators, ecosystem partners, and key stakeholders.

Conocimientos

Payments leadership

Strategy & growth

Executive presence

Cross-functional leadership

Stakeholder mgmt

Descripción del empleo

Mastercard Inc. in Indonesia seeks a senior leader to head the Customer Solutions Center, driving revenue growth through integrated customer solutions and multi-product opportunities.

You will guide strategy, coordinate with product, sales, and services teams, and lead diverse, regionally distributed professionals to deliver scalable customer solutions. You will oversee executive engagements, influence product direction, and accelerate transformation initiatives such as tokenization,