Vice President, Customer Solutions Center, Indonesia (SEA, East)

Mastercard Inc.; Indonesia; On-site; IDR 800,000,000 - 3,000,000,000; Full time

Job summary

Mastercard Inc. in Indonesia seeks a senior leader to head the Customer Solutions Center, driving revenue growth through integrated customer solutions and multi-product opportunities.

You will guide strategy, coordinate with product, sales, and services teams, and lead diverse, regionally distributed professionals to deliver scalable customer solutions. You will oversee executive engagements, influence product direction, and accelerate transformation initiatives such as tokenization,

Qualifications

• Extensive leadership experience in payments, financial services, fintech, tech, consulting, or related industries.
• Proven track record of driving commercial growth through solution selling, business development, product commercialization, or strategic partnerships.
• Deep understanding of payments ecosystem including digital payments, acceptance, tokenization, authentication, and value-added services.
• Demonstrated success leading large, diverse, geographically dispersed teams across multiple markets.
• Strong executive presence with ability to influence senior stakeholders internally and externally.
• Proven ability to manage complex customer engagements and cross-functional programs.

Responsibilities

• Lead CSC strategy and execution in Indonesia, aligned to Mastercard growth priorities.
• Partner with Country Manager and teams to identify and accelerate revenue opportunities.
• Drive commercialization of Mastercard products and services through integrated solutions.
• Lead executive-level customer engagements and support multi-product opportunities.
• Prioritize resources to ensure effective deployment against key opportunities.
• Establish agile cross-functional teams to deliver scalable solutions across segments and markets.
• Drive adoption of strategic priorities: digital payments, acceptance, tokenization, authentication, and value-added services.
• Provide market intelligence to influence product strategy and investment priorities.
• Foster collaboration across CSC, regional stakeholders, and market teams to improve outcomes.
• Represent Mastercard with senior executives, regulators, ecosystem partners, and key stakeholders.

Skills

Payments leadership

Strategy & growth

Executive presence

Cross-functional leadership

Stakeholder mgmt

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Vice President, Customer Solutions Center, Indonesia (SEA, East)

The Customer Solutions Center (CSC) brings together Mastercard's products, specialist sales, solution architects, and delivery capabilities to develop holistic customer solutions that accelerate growth, commercialization, and market transformation.

The Vice President, Customer Solutions Center, Indonesia (SEA, East) will lead Mastercard's customer solutioning and commercialization strategy across Indonesia.

This leader will be responsible for driving revenue growth through integrated customer solutions, advancing digital and acceptance transformation, accelerating strategic initiatives such as tokenization and authentication, and enabling frontline teams to win complex, multi-product opportunities.

The role will lead CSC resources across Indonesia, including Solution Architects, Specialist Sales, Product Specialists, and Technical Architects, while serving as a strategic advisor to market leadership and customers.

Role

• Lead the Customer Solutions Center (CSC) strategy and execution Indonesia, ensuring alignment to Mastercard's growth priorities and market opportunities.
• Partner with Country Manager, Product, Sales, Services, and Account Management teams to identify and accelerate strategic revenue opportunities across the region.
• Drive commercialization of Mastercard's products, services, and value-added capabilities through integrated, customer-centric solutioning.
• Lead executive-level customer engagements and support complex, multi-product opportunities, strategic deals, and transformational partnerships.
• Oversee and prioritize Solution Architects, Specialist Sales, Technical Architects, and Product Specialists to ensure effective deployment of resources against key opportunities.
• Establish agile cross-functional teams to develop, position, and deliver scalable customer solutions across multiple segments and markets.
• Drive adoption of Mastercard's strategic priorities, including digital payments, acceptance, tokenization, authentication, consumer solutions, commercial payments, and value-added services.
• Provide market intelligence, competitive insights, and customer feedback to influence product strategy, commercialization plans, and investment priorities.
• Foster collaboration and knowledge sharing across CSC teams, regional stakeholders, and market teams to improve customer outcomes and revenue performance.
• Represent Mastercard with senior executives, regulators, ecosystem partners, and key industry stakeholders.

All About You

• Extensive leadership experience in payments, financial services, fintech, technology, consulting, or a related industry.
• Proven track record of driving commercial growth through solution selling, business development, product commercialization, or strategic partnerships.
• Deep understanding of the payments ecosystem, including digital payments, acceptance, consumer and commercial solutions, authentication, tokenization, and value-added services.
• Demonstrated success leading large, diverse, and geographically dispersed teams across multiple markets.
• Strong executive presence with the ability to influence and engage senior stakeholders internally and externally.
• Proven ability to manage complex customer engagements, large-scale strategic initiatives, and cross-functional programs.
• Strong analytical, strategic thinking, and financial acumen with the ability to translate market opportunities into commercial outcomes.
• Ability to develop integrated customer solutions by leveraging multiple Mastercard capabilities to address customer needs and market opportunities.
• Excellent communication, negotiation, stakeholder management, and people leadership skills.
• Results-driven, highly collaborative, and comfortable operating in a fast-paced, matrixed environment.
• Experience engaging with financial institutions, fintechs, merchants, governments, and payment ecosystem participants is highly preferred.

Ready to Shape the Future of Payments in Indonesia

If you're a commercially minded leader who thrives on building integrated customer solutions, leading high-performing teams, and driving growth across a dynamic market, we'd love to hear from you.

This is a unique opportunity to lead in Indonesia and make a real impact on the future of payments in the region.

Corporate Security Responsibility

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.