Head Floor

NEMA Brunch & Bakery; Provinsi Bali; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

NEMA Brunch & Bakery in Bali seeks an energetic Floor Manager to lead the front-of-house team, ensure smooth service, and uphold high standards of cleanliness and presentation.

You will drive guest satisfaction, coach staff, and push upselling to boost profitability while maintaining strict adherence to company policies during busy periods.

Qualifications

• Proven experience as Floor Manager or FOH supervisor in hospitality.
• Strong leadership and team coaching abilities.
• Track record of driving sales and customer satisfaction.

Responsibilities

• Monitor staff adherence to policies and service guidelines.
• Lead floor strategies to boost profit margins and efficiency.
• Coach and train team; manage shifts and service flow.
• Drive upselling of beverages, desserts, and specials.
• Maintain hygiene, cleanliness, and presentation standards.
• Conduct briefings and foster a positive work environment.

Skills

FOH Leadership

Upselling

Staff Training

Customer Service

Operations Oversight

Job description

We are seeking an energetic, results-driven Floor Manager to lead our front-of-house team. In this role, you will ensure our restaurant/venue operates smoothly while maintaining top-tier standards of service, cleanliness, and team performance. Your main focus will be making sure all staff strictly comply with company policies, boosting venue profitability, and driving key performance indicators (KPIs) such as customer satisfaction and upselling.

Key responsibilities

Monitor and ensure that all staff members strictly adhere to company policies, service guidelines, and operational procedures

Implement effective floor strategies to improve profit margins, manage labor efficiency, reduce waste, and achieve key sales targets

Lead by example on the floor to maintain exceptional service standards, resolve guest issues promptly, and maximize guest satisfaction and retention

Drive revenue growth by training, motivating, and encouraging the team to active upselling techniques (beverages, daily specials, desserts, and add-ons)

Ensure the entire front-of-house area, service stations, and guest facilities maintain the highest standards of hygiene, organization, and presentation at all times

Conduct daily briefings, train new team members, coach staff for continuous improvement, and foster a positive, productive work environment

Manage shift assignments, floor distribution, and pace of service to ensure optimal efficiency, especially during peak hours

About you

Proven experience as a Floor Manager, FOH Supervisor, or Team Leader in a high-volume hospitality setting

Strong leadership skills with a track record of driving sales, upselling, and achieving financial objectives

High attention to detail regarding cleanliness, store organization, and service standards

Excellent communication, guest service, and conflict-resolution abilities

Strong understanding of food safety, hygiene regulations, and venue compliance