Waiter/Waitress

NEMA Brunch & Bakery; Provinsi Bali; On-site; IDR 39,060,000 - 61,380,000; Full time

Job summary

NEMA Brunch & Bakery in Bali is seeking an energetic waiter/waitress to join our front-of-house team. You will deliver excellent service, present menus, take accurate orders, and upsell beverages, desserts, and add-ons to boost guest satisfaction and revenue.

You will maintain impeccable hygiene and organization across dining areas, handle bills, and process cash and card payments using the POS system, while collaborating with kitchen and floor staff.

Qualifications

• Previous experience as a waiter/waitress in a fast-paced environment.
• Strong communication and customer service mindset.
• Willingness to learn upselling techniques.

Responsibilities

• Welcome guests, present menus, take orders accurately.
• Offer recommendations and upsell beverages, desserts, and add-ons to drive revenue.
• Maintain dining area hygiene and organization across dining tables, service stations, and guest areas.
• Process bills and handle cash/card payments using the POS system.
• Collaborate with kitchen and floor staff to ensure smooth service on busy shifts.

Skills

Communication skills

Customer service

Upselling

Team player

Job description

We are looking for an energetic, attentive, and customer-focused Waiter / Waitress to join our front-of-house team. In this role, you will be responsible for delivering excellent service, keeping the dining room spotless, and maximizing sales through upselling. You will work closely with the Floor Manager to ensure company policies, high hygiene standards, and profitability goals are met on every shift.

Key responsibilities

Welcome guests warmly, present menus, take orders accurately, and ensure a memorable dining experience from start to finish

Actively offer recommendations, specials, beverage pairings, desserts, and add-ons to enhance the guest experience and drive revenue

Maintain impeccable hygiene and organization standards across dining tables, service stations, and guest areas before, during, and after shifts

Adhere strictly to company policies, food safety regulations, uniform guidelines, and service procedures

Serve food and drinks promptly, manage guest tables efficiently, and collaborate closely with kitchen and floor staff

Accurately manage table bills and process cash and card payments using the POS system

About you

Previous experience as a waiter/waitress in a fast-paced restaurant or hospitality environment

Strong communication skills and a passion for customer satisfaction

Proven ability or willingness to learn active upselling techniques

High standards of personal grooming, orderliness, and hygiene

Strong team player with a positive attitude and the stamina to work busy shifts