Floor Supervisor | Savaya | Bali

Savaya Group; Kuta; On-site; IDR 111,600,000 - 200,880,000; Full time

Job summary

Savaya Group is seeking a Floor Supervisor to oversee on-floor Food and Beverage service across our Bali venues. You will supervise servers, coordinate teams, maintain service standards, and drive a seamless guest experience in a fast-paced hospitality environment.

Ideal candidates will lead by example, communicate clearly, and stay calm during peak periods, events, and high-volume operations, ensuring safety and consistency throughout the shift.

Qualifications

• Experience leading Food & Beverage service on busy floors.
• Strong communication and leadership skills.
• Ability to manage guest expectations and service recovery.
• Willingness to work flexible hours including events.

Responsibilities

• Supervise servers and bartenders during service.
• Lead pre-shift briefings and communicate priorities.
• Coordinate with kitchen, bar, and leadership teams.
• Monitor service flow and guest needs.
• Ensure food safety, hygiene and responsible service.
• Prepare shift handovers and reports.

Skills

Leadership

Guest service

Team coordination

Floor management

Food & Beverage service

Job description

Can you lead an efficient, professional, and well-organised service that contributes to an exceptional guest experience?

Savaya Group is looking for a Floor Supervisor to support the Food and Beverage teams across our Bali operations. You will supervise service on the floor, coordinate servers and support teams, maintain operational standards, and help deliver a seamless experience across our hospitality and lifestyle venues.

This is a hands-on supervisory role for a confident, organised, and service-focused hospitality professional who can lead by example, communicate clearly, and remain calm and effective during busy service periods, events, and high-volume operations.

What You’ll Experience

In this role, you will have the opportunity to:

• Lead Food and Beverage service across leading hospitality and lifestyle venues

• Work alongside experienced servers, bartenders, chefs, managers, and hospitality professionals

• Develop your leadership, guest service, floor management, and venue operations skills

• Work with a multicultural team across fast-paced, high-volume venues

• Support regular operations, private events, peak periods, and special occasions

• Contribute directly to smooth service, strong team performance, and memorable guest experiences

• Build experience in restaurant service, beverage operations, event coordination, service standards, and team supervision

What You’ll Be Doing

You will supervise day-to-day floor operations and support the delivery of efficient, professional, and consistent Food and Beverage service.

You will lead the service team during shifts, coordinate communication between the floor, kitchen, bar, and leadership teams, respond to guest needs, and ensure that venue standards are maintained from preparation through to close. You will work closely with Operations, Housekeeping, Security, and venue leadership to support safe, organised, and successful service.

Your responsibilities will include:

• Supervising servers, runners, hosts, bartenders, and other Food and Beverage team members during service

• Leading pre-shift briefings, communicating service priorities, menu information, reservations, functions, promotions, and operational updates

• Allocating sections, coordinating team positions, and adjusting floor coverage according to guest volumes and operational requirements

• Monitoring service flow, table progress, order timing, food delivery, beverage service, clearing, and resetting throughout the shift

• Ensuring guests receive attentive, professional, and personalised service in line with venue standards

• Checking dining areas, tables, service stations, bars, and guest-facing spaces before, during, and after service

• Ensuring tables, menus, tableware, glassware, condiments, and service items are correctly prepared and presented

• Monitoring order accuracy, special requests, allergies, dietary requirements, table numbers, and guest preferences

• Coordinating with kitchen and bar teams to manage timing, sequence of service, delays, unavailable items, and service issues

• Responding promptly and professionally to guest feedback, complaints, requests, and service recovery situations

• Escalating significant guest concerns, operational issues, incidents, and complaints to the appropriate manager

• Supporting reservations, seating plans, table changes, guest movements, private dining, functions, and special events

• Maintaining efficient communication between servers, bartenders, chefs, kitchen porters, Runners, Housekeeping, Operations, Security, and venue leadership

• Ensuring team members follow food safety, hygiene, allergen awareness, responsible service of alcohol, and workplace safety requirements

• Monitoring responsible service of alcohol practices and escalating concerns in accordance with venue procedures

• Checking that service equipment, trays, trolleys, cleaning products, and personal protective equipment are used correctly

• Reporting spills, hazards, breakages, equipment faults, maintenance concerns, and other operational risks promptly

• Supporting stock control and the timely replenishment of cutlery, glassware, napkins, condiments, menus, and service supplies

• Assisting with opening, closing, set-up, breakdown, cleaning, and handover procedures

• Monitoring team presentation, uniform standards, personal hygiene, punctuality, and professional conduct

• Coaching team members during service and providing practical feedback to improve performance and guest experience

• Supporting training and onboarding for new and existing team members as required

• Completing shift reports, handovers, incident records, and other operational documentation accurately

• Helping maintain a positive, respectful, inclusive, and productive working environment

• Completing other reasonable duties required to support safe and smooth venue operations

Could This Be You?

• Have you worked as a Floor Supervisor, Restaurant Supervisor, Bar Supervisor, Senior Waiter, Captain, Head Waiter, or in a similar hospitality leadership role?

• Do you have experience in a restaurant, bar, hotel, resort, beach club, nightclub, event venue, or similar hospitality environment?

• Do you have a strong understanding of Food and Beverage service, guest experience, floor operations, and service standards?

• Are you a confident and approachable leader who can motivate a team during busy and high-volume service periods?

• Can you organise sections, delegate tasks, monitor service flow, and make effective decisions during a shift?

• Are you professional, energetic, reliable, and committed to delivering consistently high standards?

• Can you communicate clearly and respectfully with guests, team members, managers, kitchen teams, bar teams, and other departments?

• Are you comfortable handling guest feedback, complaints, service recovery, and unexpected operational challenges?

• Do you understand the importance of food safety, hygiene, allergen awareness, responsible alcohol service, and safe manual handling?

• Can you maintain attention to detail while managing several priorities in a fast-paced environment?

• Do you take pride in maintaining clean, organised, well-presented, and guest-ready service areas?

• Are you able to coach team members, provide constructive feedback, and support a positive team culture?

• Can you communicate professionally in English and work effectively with an international team?

• Are you comfortable working on your feet for extended periods and supporting operational requirements across the venue?

• Are you prepared to work flexible hours, including weekends, public holidays, early mornings, evenings, late nights, and special events when required?

What Success Looks Like

You will help Savaya Group achieve:

• Efficient, organised, and professional floor operations throughout each shift

• Consistent delivery of exceptional guest service and memorable hospitality experiences

• Strong communication and coordination between floor, kitchen, bar, and support teams

• Effective supervision, coaching, and support for Food and Beverage team members

• Accurate, timely, and well-presented food and beverage service

• Clean, organised, and guest-ready dining, service, and back-of-house areas

• Prompt and professional handling of guest requests, complaints, delays, and service issues

• Consistent standards of food safety, hygiene, allergen awareness, responsible alcohol service, and workplace safety

• Clear shift handovers, accurate reporting, and effective follow-up on operational matters

• A positive, respectful, accountable, and high-performing team culture