Duty Manager - Andaz Bali

Hyatt Corporation; Provinsi Bali; On-site; IDR 300,000,000 - 520,000,000; Full time

Job summary

Andaz Bali, a Hyatt Hotels property, invites talented individuals to join us as Duty Manager. You will oversee daily operations, ensuring guests have a seamless and memorable stay, and lead a cohesive team across departments.

The role requires Indonesian applicants with at least two years in a similar position, proficiency with Opera Cloud, Medallia, and Hotsos, strong guest service instincts, and a proactive, problem-solving approach to protect service quality.

Qualifications

• Minimum 2 years of experience in the same role.
• Proficient with Opera Cloud, Medallia, and Hotsos.
• Strong guest-facing communication and problem-solving skills.

Responsibilities

• Oversee daily operations and ensure smooth guest experiences.
• Lead multiple departments to achieve service goals and standards.

Skills

Guest interaction

Problem solving

Communication

Tools

Opera Cloud

Medallia

Hotsos

Job description

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."\

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."\

Peggy Focheux Duval: Director of Learning & Development, France

Andaz Bali, modeled after a modern Balinese village, invites guests to discover the fascinating old and new. The beachfront resort is carefully built around an existing mature landscape, lending it a homey and lush ambiance, much like Sanur itself.

We would like to invite you, to join us as Andaz Bali associates, In our journey to provide our guests with immersive Sanur village experiences. Our values – Empathy, Integrity, Respect, Inclusion, Experimental, and Wellbeing – are our guiding principles and shaped our culture.

As a Duty Manager, you are responsible for overseeing the daily operations and ensuring the smooth operation of the establishment and providing guests with a memorable and enjoyable experience during their stay.

Qualifications

This position is only for Indonesian.

• Minimum 2 (two) years experience in the same position.
• Well-versed with Opera Cloud, Medallia, Hotsos, as well as other systems and reports.
• Enjoys interaction and naturally well versed with social conversation
• Confident problem solver with guest first mindset while keeping the integrity of the operations intact.
• Well versed in managing different departments relation to achieve result required

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