Guest Service (Bali)

Kozystay; Denpasar; On-site; IDR 66,960,000 - 122,760,000; Full time

Job summary

Kozystay is seeking a proactive Guest Service associate in Bali to support day-to-day operations. The role involves greeting guests, handling check-in/check-out, addressing inquiries, and collaborating with housekeeping to ensure properties are well-maintained and stocked.

Strong English and Bahasa Indonesia skills are required, with weekends/public holidays possible. Fresh graduates or interns are welcome, and a Diploma in Hospitality is preferred.

Qualifications

• Previous hospitality industry experience preferred.
• Fresh graduates with internship experience will be considered.
• Diploma minimum, preferably in Hospitality.
• Fluent in English and Bahasa Indonesia.
• Willingness to work flexible hours, including weekends and public holidays.

Responsibilities

• Greet guests on arrival and manage check-in and check-out processes.
• Address guest inquiries and provide information on the property, local attractions, and amenities.
• Coordinate with housekeeping to ensure linens and supplies are stocked and rooms are ready.
• Deliver exceptional customer service and handle guest feedback constructively.
• Meet deadlines and report delays to the Property Manager.

Skills

Hospitality experience

Internship experience

Interpersonal communication

Bilingual English-Indonesian

Education

Diploma in Hospitality

Job description

Kozystay is a fast growing early stage hospitality technology start-up focusing on the short term rentals industry (Airbnb, etc) for the next generation guests. Kozystay provides premium end-to-end property management, capitalising technology to streamline operational processes.

Kozystay is looking for driven and passionate individuals to join the team. We offer fast career progression opportunities, high performing environment, and good company culture. We are currently looking for Guest Service (Bali) who will be with day-to-day operations.

Job Descriptions:

• Guest Check-In and Check-Out: Greet guests warmly upon arrival and facilitate a smooth check-in process. Efficiently handle guest check-outs, ensuring all necessary procedures are followed.
• Guest Issues and Inquiries: Address guest concerns and queries promptly and professionally. Provide accurate information about the property, local attractions, and amenities.
• Deadline Management: Complete all assigned tasks and meet deadlines as directed by the Property Manager. Report any delays or issues to the Property Manager in a timely manner.
• Linen, Supplies, and Cleaning: Monitor and manage the inventory of linens, toiletries, and other supplies. Coordinate with housekeeping to ensure that apartments are clean and well-stocked.
• Deliver exceptional customer service at all times, exceeding guest expectations.
• Handle guest feedback constructively and use it to improve service quality.

Skills & Requirements:

• Previous experience in the hospitality industry is preferred.
• Fresh graduates with relevant internship experience will also be considered.
• Min. Diploma (preferably in major Hospitality).
• Sociable and outgoing, comfortable interacting with guests from diverse backgrounds.
• Excellent verbal and written communication skills in both English and Bahasa Indonesia.
• Strong ability to prioritize tasks, with a keen attention to detail.
• Highly proactive, capable of working independently and taking initiative.
• Willingness to work flexible hours, including weekends and public holidays.
• Adaptable to changing schedules and able to handle high-pressure situations.
• Excellent interpersonal skills, with a natural ability to build rapport with guests and team members.
• Professional demeanor and a positive attitude.
• Fluency in English and Bahasa Indonesia is mandatory. Additional languages are a plus.