Guest Experience Lead - Bali

Kozystay; Denpasar; On-site; IDR 66,960,000 - 122,760,000; Full time

Job summary

Kozystay is seeking a proactive Guest Service associate in Bali to support day-to-day operations. The role involves greeting guests, handling check-in/check-out, addressing inquiries, and collaborating with housekeeping to ensure properties are well-maintained and stocked.

Strong English and Bahasa Indonesia skills are required, with weekends/public holidays possible. Fresh graduates or interns are welcome, and a Diploma in Hospitality is preferred.

Qualifications

• Previous hospitality industry experience preferred.
• Fresh graduates with internship experience will be considered.
• Diploma minimum, preferably in Hospitality.
• Fluent in English and Bahasa Indonesia.
• Willingness to work flexible hours, including weekends and public holidays.

Responsibilities

• Greet guests on arrival and manage check-in and check-out processes.
• Address guest inquiries and provide information on the property, local attractions, and amenities.
• Coordinate with housekeeping to ensure linens and supplies are stocked and rooms are ready.
• Deliver exceptional customer service and handle guest feedback constructively.
• Meet deadlines and report delays to the Property Manager.

Skills

Hospitality experience

Internship experience

Interpersonal communication

Bilingual English-Indonesian

Education

Diploma in Hospitality

Job description

Kozystay is seeking a proactive Guest Service associate in Bali to support day-to-day operations. The role involves greeting guests, handling check-in/check-out, addressing inquiries, and collaborating with housekeeping to ensure properties are well-maintained and stocked.

Strong English and Bahasa Indonesia skills are required, with weekends/public holidays possible. Fresh graduates or interns are welcome, and a Diploma in Hospitality is preferred.