Guest Service (Surabaya)

Kozystay; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

Kozystay in Surabaya is seeking a Guest Service representative to support day-to-day operations at our growing hospitality technology start-up. You will greet guests, manage check-ins/outs, and resolve inquiries, delivering friendly, professional service.

The role requires good English and Bahasa Indonesia, a diploma in hospitality, and the ability to handle flexible hours, including weekends. Fresh graduates with internships are welcome to apply.

Qualifications

• Previous hospitality experience preferred.
• Fresh graduates with relevant internship experience considered.
• Min. Diploma (preferably in Hospitality).
• Strong English and Bahasa Indonesia communication, verbal and written.
• Ability to prioritize tasks with keen attention to detail.
• Highly proactive and able to take initiative.
• Willingness to work flexible hours, including weekends and public holidays.
• Excellent interpersonal skills and guest rapport.

Responsibilities

• Guest Check-In and Check-Out: greet guests and ensure a smooth process.
• Address guest issues and inquiries with professionalism.
• Meet deadlines and report delays to the Property Manager.
• Monitor linens, supplies and coordinate with housekeeping.
• Deliver exceptional customer service and exceed expectations.
• Respond to guest feedback to improve service quality.

Skills

Hospitality experience

Fresh graduates welcome

English & Bahasa Indonesia fluency

Guest service mindset

Interpersonal skills

Prioritization

Proactive attitude

Flex hours including weekends

Professional demeanor

Education

Diploma in Hospitality

Job description

Kozystay is a fast growing early stage hospitality technology start-up focusing on the short term rentals industry (Airbnb, etc) for the next generation guests. Kozystay provides premium end-to-end property management, capitalising technology to streamline operational processes.

Kozystay is looking for driven and passionate individuals to join the team. We offer fast career progression opportunities, high performing environment, and good company culture. We are currently looking for Guest Service (Surabaya) who will be with day-to-day operations.

Job Descriptions:

• Guest Check-In and Check-Out: Greet guests warmly upon arrival and facilitate a smooth check-in process. Efficiently handle guest check-outs, ensuring all necessary procedures are followed.
• Guest Issues and Inquiries: Address guest concerns and queries promptly and professionally. Provide accurate information about the property, local attractions, and amenities.
• Deadline Management: Complete all assigned tasks and meet deadlines as directed by the Property Manager. Report any delays or issues to the Property Manager in a timely manner.
• Linen, Supplies, and Cleaning: Monitor and manage the inventory of linens, toiletries, and other supplies. Coordinate with housekeeping to ensure that apartments are clean and well-stocked.
• Deliver exceptional customer service at all times, exceeding guest expectations.
• Handle guest feedback constructively and use it to improve service quality.

Skills & Requirements:

• Previous experience in the hospitality industry is preferred.
• Fresh graduates with relevant internship experience will also be considered.
• Min. Diploma (preferably in major Hospitality).
• Sociable and outgoing, comfortable interacting with guests from diverse backgrounds.
• Excellent verbal and written communication skills in both English and Bahasa Indonesia.
• Strong ability to prioritize tasks, with a keen attention to detail.
• Highly proactive, capable of working independently and taking initiative.
• Willingness to work flexible hours, including weekends and public holidays.
• Adaptable to changing schedules and able to handle high-pressure situations.
• Excellent interpersonal skills, with a natural ability to build rapport with guests and team members.
• Professional demeanor and a positive attitude.
• Fluency in English and Bahasa Indonesia is mandatory. Additional languages are a plus.