Guest Experience Associate - Jakarta

Kozystay; Jakarta Pusat; Presencial; IDR 27.900.000 - 44.640.000; Jornada completa

Descripción de la vacante

Kozystay in Jakarta is seeking a Guest Service professional to manage day-to-day operations at our short-term rental properties. You will greet guests, assist with check-in/check-out, address inquiries, and ensure a smooth, welcoming experience.

The ideal candidate has hospitality experience or internship exposure, excellent English and Bahasa Indonesia communication, strong prioritization, and the ability to work flexibly, including weekends and holidays, in a fast-paced environment.

Formación

• Experience in hospitality is preferred or internship exposure.
• Diploma in Hospitality is preferred.

Responsabilidades

• Greet guests and manage check-in/check-out professionally.
• Address guest inquiries and provide accurate information about property and area.
• Manage deadlines and report delays to the Property Manager.
• Coordinate with housekeeping for linen, supplies and cleanliness.
• Deliver exceptional customer service and exceed guest expectations.
• Handle guest feedback constructively to improve service quality.

Conocimientos

Hospitality experience

Communication skills

Bilingual English Indonesian

Customer service mindset

Time management

Proactive

Adaptability

Educación

Diploma in Hospitality

Descripción del empleo

Kozystay in Jakarta is seeking a Guest Service professional to manage day-to-day operations at our short-term rental properties. You will greet guests, assist with check-in/check-out, address inquiries, and ensure a smooth, welcoming experience.

The ideal candidate has hospitality experience or internship exposure, excellent English and Bahasa Indonesia communication, strong prioritization, and the ability to work flexibly, including weekends and holidays, in a fast-paced environment.