Guest Experience & Operations Associate

Kozystay; Jakarta Pusat; On-site; IDR 55,800,000 - 83,700,000; Full time

Job summary

Kozystay is seeking a Guest Service Associate to support daily property operations and guest experiences in Jakarta. You will coordinate housekeeping, maintenance, and check-in/check-out, ensuring units meet Kozystay standards and guest expectations.

You will address guest and owner requests, collaborate with teams and vendors, and document resolutions, while monitoring service quality and reporting on operational performance.

Qualifications

• Driven and passionate individuals to join the team.
• Willingness to manage day-to-day property operations and guest requests.

Responsibilities

• Manage daily property operations, including coordinating housekeeping, maintenance, check-in/check-out, and ensuring units are ready and maintained according to Kozystay standards.
• Handle operational issues and guest/owner requests, coordinate with relevant teams or vendors, and ensure issues are resolved promptly and properly documented.
• Monitor and support operational performance, including unit condition, service quality, follow-ups, and administrative/reporting tasks related to property operations.

Job description

Kozystay is seeking a Guest Service Associate to support daily property operations and guest experiences in Jakarta. You will coordinate housekeeping, maintenance, and check-in/check-out, ensuring units meet Kozystay standards and guest expectations.

You will address guest and owner requests, collaborate with teams and vendors, and document resolutions, while monitoring service quality and reporting on operational performance.