Guest Service Agent (GSA)

Donna Restaurant Ubud; Kecamatan Ubud; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Donna Restaurant Ubud is seeking a Guest Service Agent (Spa) to warmly welcome guests, assist with check-in, and ensure a superb spa experience. You will manage reservations, coordinate with therapists, and communicate guest needs.

You will handle payments, maintain records, and participate in promoting spa treatments and products while upholding high hygiene and service standards.

Qualifications

• Experience in spa or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to handle inquiries, feedback and complaints professionally.

Responsibilities

• Guest Reception & Service: Welcome guests, assist with check-in, provide a comfortable spa experience.
• Reservation & Appointment Management: Manage spa reservations and appointment schedules; confirm changes.
• Spa Treatments & Product Knowledge: Explain treatments, packages, prices, and durations; recommend suitable options.
• Payment & Cashiering: Process payments, prepare receipts, maintain daily transaction records.
• Coordination & Operations: Coordinate with therapists; ensure rooms and reception are ready.
• Sales & Upselling: Promote spa services and retail products; assist in meeting targets.
• Administrative Duties: Maintain guest records, bookings, and daily reports; manage communications.
• Cleanliness & Guest Satisfaction: Keep reception areas clean and aligned with service standards; follow up on feedback.

Skills

Guest greeting

Reservation management

Cashiering

Upselling

Job description

JOB RESPONSIBILITIES – GUEST SERVICE AGENT (SPA)

1. Guest Reception & Service

Welcome and greet guests warmly and professionally upon arrival.

Assist guests with check-in and provide a comfortable spa experience.

Handle guest inquiries, requests, feedback, and complaints professionally.

2. Reservation & Appointment Management

Manage spa reservations, walk-in guests, and appointment schedules.

Coordinate treatment bookings and therapist availability.

Confirm appointments and communicate any schedule changes to guests.

3. Spa Treatments & Product Knowledge

Explain available spa treatments, packages, prices, and durations.

Recommend suitable treatments based on guest preferences and needs.

Provide accurate information about spa facilities, promotions, and products.

4. Payment & Cashiering

Process guest payments, including cash, card, and other accepted methods.

Prepare bills, receipts, and invoices accurately.

Maintain daily transaction records and report any discrepancies.

5. Coordination & Operations

Coordinate with spa therapists to ensure smooth treatment schedules.

Communicate special guest requests, preferences, and treatment details to the relevant team.

Ensure treatment rooms and reception areas are ready and presentable.

6. Sales & Upselling

Promote spa treatments, packages, and retail products to guests.

Offer additional services when appropriate to enhance the guest experience.

Support the spa team in achieving sales targets.

7. Administrative Duties

Maintain accurate guest records, booking logs, and daily reports.

Handle phone calls, WhatsApp messages, emails, and online reservations.

Maintain guest confidentiality and follow spa policies and procedures.

8. Cleanliness & Guest Satisfaction

Maintain a clean, organized, and welcoming reception area.

Follow spa service standards, hygiene requirements, and operational procedures.

Follow up on guest feedback to help maintain high service quality and satisfaction.