Spa Manager

Hotel Indonesia Kempinski Jakarta; Jakarta Pusat; On-site; IDR 180,000,000 - 280,000,000; Full time

Job summary

Hotel Indonesia Kempinski Jakarta seeks a proactive Spa Manager to lead a luxury spa and health club, delivering exceptional guest experiences while driving profitability. You will manage operations, maintain brand standards, and coach a high-performing team across therapists, concierges, and attendants.

Responsibilities include optimizing bookings, training staff, updating menus, and ensuring safety and hygiene across the facility.

Qualifications

• Fluent in English and Bahasa.
• Diploma or Bachelor's in Hospitality Management.
• Experience as Spa Manager at reputable hotels.

Responsibilities

• Oversee spa operations in line with brand standards and policies.
• Maximise guest bookings and service delivery from concierge to therapists.
• Direct meetings and monitor cleanliness and hygiene.
• Staff training, scheduling, and performance assessments.
• Develop spa menu and operating procedures; ensure safety compliance.

Skills

Fluent in English and Bahasa

Education

Diploma or Bachelor's in Hospitality Management

Spa Academy certification

Job description

MAIN RESPONSIBILITIES

Fully responsible for managing a successful spa and health club effectively, to deliver and exceed the guests' expectations and maximise profitability in accordance with spa vision, core values and all related brand standards, procedures & policies.

Operating:

• To oversee the spa, have a clear understanding of, and to always work in line with, all related standards, core values, visions and goals of the Spa.
• Provide a service that is responsible, continuous, spontaneous, personal and genuine. This requires a very high level of communication and social skills to take responsibility for the whole team.
• Actively contribute to and direct all meetings as necessary.
• Take responsibility for ensuring maximised booking & service delivery of the guest journey by concierges & therapists from beginning to end.
• Take full responsibility for reviewing all suggestions and comments from staff and guests and making necessary adjustments.
• Full responsibility for monitoring all facility and service standards and keeping him/her up to date on any operational opportunities.
• To ensure that the Health and Safety Policy and Procedures are implemented and monitored, particularly with relation to cleanliness and hygiene.
• To maintain and update equipment, products, services and standards as required.
• To take care of Spa & Fitness Centre guests and members in an individually focused and conscious way. To know and remember their names, preferences and to acknowledge and make them feel cared for in the spa.
• To ensure all spa team members are following the training & procedures for the guest journey and that sales of treatments and products are maximised.
• To ensure that a high standard of cleanliness is maintained throughout the facility at all times.

Finance

• To assist in achieving agreed commercial targets at the spa through the planned coordinated development of the facility and the implementation of the treatment and activity programme.
• To put the forecasts, stock levels, requisitions, budget, targets, etc. and ensure a par stock level appropriate to business demands.

Recruitment and Training

• To motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the spa.
• To be responsible for instigating progressive, professional and well-organised training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, sick leave and holiday arrangements.
• Supervise spa therapists, concierges & attendants, answering queries and identifying training needs.
• Develop the therapists' roster and assist the concierges with the appointment schedule.
• Ensure the spa's operating procedures and policy manuals are implemented and updated as required, and assist with the development and updating of the spa menu.

Requirements

• Fluent in English and Bahasa
• Diploma or Bachelor's degree in Hospitality Management and certification from a reputable Spa Academy
• Prior Experience as a Spa Manager at reputable hotels.