Daily Worker - Spa Therapist

Grand Mirage Resort & Thalasso Bali (Bali); Provinsi Bali; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Staff meals

Uniform provided

Staff discounts

Job summary

Grand Mirage Resort & Thalasso Bali in Bali seeks skilled spa therapists to deliver high-quality massages, body and facial treatments, and to provide personalized guest consultations. You will ensure treatment rooms are prepared to exacting standards and maintain strict hygiene protocols.

Ideal candidates have spa certifications, strong guest-service skills, and the ability to work flexible shifts in a luxury 5-star environment.

Qualifications

• Certified spa therapist with relevant license.
• Excellent guest-service oriented communication.
• Flexible shift availability and stamina.

Responsibilities

• Perform high-quality massage, body, and facial treatments per hotel standards.
• Conduct pre-treatment guest consultations for health conditions and preferences.
• Prepare and sanitize treatment rooms, maintain hygiene and safety.
• Know spa products, make home-care recommendations, and assist retail sales.
• Maintain punctuality and follow safety protocols; report safety hazards.

Skills

Massage therapy

Guest service

Hygiene & safety

Retail knowledge

Education

Spa certification/Beauty therapy

Tools

Spa equipment handling

Product knowledge

Job description

1. Treatment Delivery & Guest Experience

Professional Spa Services: Perform high-quality massage, body, and facial treatments (such as Signature Massages, Body Scrubs, Wraps, and Aromatherapy) according to the hotel's 5-star brand standards and protocols.

Guest Consultation: Conduct pre-treatment consultations to assess guest health conditions, preferences, pressure requirements, and potential allergies.

Customized Service: Tailor treatments safely to meet individual guest needs while ensuring privacy, modesty, and proper draping techniques at all times.

2. Treatment Room & Facility Maintenance

Room Setup: Prepare treatment rooms before each session, ensuring proper lighting, soothing music, optimal room temperature, and correct product placement.

Hygiene & Sanitization: Clean, sanitize, and sterilize treatment tables, equipment, and tools after every guest session in accordance with strict health and safety standards.

Linen & Supply Management: Replenish clean towels, robes, and linens, maintaining a spotless, organized work environment and stripping dirty linens promptly.

3. Retail & Product Knowledge

Product Expertise: Maintain a thorough understanding of all spa products, ingredients, treatment benefits, and home-care recommendations.

Retail Assistance: Recommend and up-sell relevant spa products or additional treatments based on guest needs without being pushy.

4. Operations & Safety Standards

Punctuality & Schedule Management: Arrive promptly for scheduled shifts and adhere strictly to appointment times to prevent guest wait times.

Safety Protocols: Follow correct ergonomics to prevent personal injury and report any damaged equipment, maintenance issues, or safety hazards to the Spa Supervisor/Manager immediately.

Guest Feedback: Escalate guest preferences, special requests, or dissatisfaction promptly to management to ensure rapid resolution.