Guest Service Agent

ibis, ibis Styles, ibis budget; Kota Bandung; On-site; IDR 35,712,000 - 46,872,000; Full time

Job summary

Accor in Bandung is seeking a friendly Guest Service Agent to warmly welcome guests, handle check-ins/outs, and ensure a memorable stay. You will greet regulars, personalise service, and coordinate with other hotel departments to meet guest needs.

This front-of-house role requires morning, evening shifts and weekends, a can-do attitude, and strong communication. You will stay informed about hotel facilities and promotions to build rapport and deliver outstanding hospitality.

Responsibilities

• Providing a high level of customer service
• Recognising and welcoming regular guests
• Providing a personalised service and experience for our guests
• Perform accurate and efficient guest check-in and check-out
• Update and maintain accurate guest details
• Assist with reservation inquiries
• Effectively liaise with other departments to ensure required tasks are completed
• Maintain good communication and work relationships in all hotel areas
• Availability for morning, evening shifts and weekends
• Can-do attitude, friendly and outgoing

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart, Join us and become a Heartist®.

Job Description

As one of the first points of contact for our guests, our exceptional team of Guest Service Agents provide a warm welcome for a memorable experience for our guests through their friendly, courteous and efficient service.

Duties & Responsibilities

These are active front of house positions involving:

• Providing a high level of customer service
• Recognising and welcoming regular guests
• Providing a personalised service and experience for our guests
• Perform accurate and efficient guest check-in and check- out
• Update and maintain accurate guest details
• Assist with reservation inquiries
• Effectively liaise with other departments to ensure required tasks are completed
• Maintain good communication and work relationships in all hotel areas

You will be required to regularly refresh yourself with the Hotel’s facilities and services, including; hotel packages & specials whilst building meaningful rapport with both new and regular guests by maximising the use of guest history.

This position will require availability for morning, evening shifts and weekends. We are looking for someone with a "can-do" attitude who is friendly and outgoing.

Additional Information

Your Team And Working Environment

• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.