GUEST RELATIONS OFFICER (GRO)

PT Svea Laboratories International; Jakarta Utara; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT Svea Laboratories International in Jakarta welcomes guests with warmth and professionalism, guiding them to seats, answering inquiries, and sharing information about the menu, promotions, and services to ensure a memorable visit.

You will coordinate with service and operations teams to guarantee smooth guest experiences, follow up with regular and VIP guests, handle requests and complaints gracefully, and uphold grooming and hospitality standards throughout the shift.

Responsibilities

• Welcome and greet guests warmly and professionally.
• Assist guests with seating, reservations, and general inquiries.
• Build and maintain good relationships with guests.
• Ensure guests feel comfortable and well taken care of throughout their visit.
• Handle guest requests and complaints professionally.
• Provide information about our menu, promotions, and services.
• Coordinate with the service and operational teams to ensure smooth guest experiences.
• Follow up with regular and VIP guests when required.
• Support events, promotions, and special occasions.
• Maintain professional grooming and hospitality standards.

Job description

Welcome and greet guests warmly and professionally.

Assist guests with seating, reservations, and general inquiries.

Build and maintain good relationships with guests.

Ensure guests feel comfortable and well taken care of throughout their visit.

Handle guest requests and complaints professionally.

Provide information about our menu, promotions, and services.

Coordinate with the service and operational teams to ensure smooth guest experiences.

Follow up with regular and VIP guests when required.

Support events, promotions, and special occasions.

Maintain professional grooming and hospitality standards.