Guest Relation Officer

Mercure Hotels; Kuta; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

Mercure Bali Legian, a vibrant 4-star international hotel in Legian, Bali, part of Accor, invites a guest-oriented hospitality professional to join our team. You will ensure all guests feel welcome with genuine warmth and attentive service, while collaborating with colleagues to embody the brand mindset and deliver memorable experiences.

Strong communication, negotiation and interpersonal skills are valued, and English fluency is essential for guest interactions.

Qualifications

• Having experiences 2 years in the same position.
• Strong communication, negotiation, and interpersonal skills.
• Able to work individually and as a team.
• Fluent in English, both written & spoken.
• Guest oriented and service minded

Responsibilities

• Ensure guests feel comfortable and welcome in a genuine warm way.
• Behave in an exemplary fashion, embodying the brand mindset.

Skills

Communication

Negotiation

Interpersonal skills

Teamwork

English (Fluent)

Job description

Company Description

Mecure Bali Legian is a vibrant 4-star international hotel located in the heart of Legian, Bali, just steps away from the beach, shopping, and entertainment areas. As part of Accor, we are committed to delivering heartfelt hospitality and creating memorable experiences for our guests. We foster a dynamic, inclusive, and growth-oriented work environment where talents are empowered to develop and shine.

Job Description

Responsible to ensure that all guests are made to always feel comfortable and welcome in genuine warm way. Behaves and acts in exemplary fashion, embodying the brand mindset.

Qualifications

• Having experiences 2 years in the same position.
• Strong communication, negotiation, and interpersonal skills.
• Able to work individually and as a team.
• Fluent in English, both written & spoken.
• Guest oriented and service minded