Guest Relationship Officer / Restaurant Host

Nikuzen; Jakarta Utara; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Nikuzen is seeking a Host/Guest Relations Officer to warmly welcome guests and uphold refined hospitality in a luxury dining setting in Jakarta. You will manage reservations, assist guests in person, by phone, or via messaging apps, and work with the service team to ensure timely seating.

Join a team that values presenting an elegant atmosphere, building VIP relationships, and delivering memorable experiences. Mandarin and English abilities are a plus in this role.

Qualifications

• Experience in upscale dining or hospitality is preferred.
• Friendly, outgoing, and professional.
• Strong work ethic, with a willingness to learn and adapt.
• Team player with a commitment to delivering excellence.
• Able to communicate in Mandarin & English is a plus.

Responsibilities

• Welcome guests with warmth, professionalism, and impeccable hospitality.
• Manage reservations efficiently, assisting guests with inquiries through in-person interactions, phone calls, and messaging apps.
• Coordinate with the service team to maintain a smooth flow of operations and ensure timely seating.
• Maintain an organized and up-to-date customer database, including guest preferences and special requests.
• Collect and record guest feedback to enhance the overall dining experience.
• Uphold the highest standards of presentation, ambiance, and hospitality.
• Build meaningful connections with guests, ensuring a personalized and memorable experience.
• Foster relationships with VIP guests, regular patrons, and high-profile clientele.
• Assist with special events, private dining experiences, and exclusive reservations.
• Act as a brand ambassador, embodying the elegance and sophistication of the restaurant.

Skills

Guest relations

Hospitality

Teamwork

Communication

Mandarin & English

Job description

Host/Guest Relations Officer (GRO) Responsibilities:

Welcome guests with warmth, professionalism, and impeccable hospitality.

Manage reservations efficiently, assisting guests with inquiries through in-person interactions, phone calls, and messaging apps.

Coordinate with the service team to maintain a smooth flow of operations and ensure timely seating.

Maintain an organized and up-to-date customer database, including guest preferences and special requests.

Collect and record guest feedback to enhance the overall dining experience.

Uphold the highest standards of presentation, ambiance, and hospitality.

Build meaningful connections with guests, ensuring a personalized and memorable experience.

Foster relationships with VIP guests, regular patrons, and high-profile clientele.

Assist with special events, private dining experiences, and exclusive reservations.

Act as a brand ambassador, embodying the elegance and sophistication of the restaurant.

Qualifications:

Experience in upscale dining or hospitality is preferred.

Friendly, outgoing, and professional.

Strong work ethic, with a willingness to learn and adapt.

Team player with a commitment to delivering excellence.

Able to communicate in Mandarin & English is a plus.

Why Join Us?

Work in an elegant, high-end setting with a team of dedicated professionals.

Gain specialized knowledge in premium Wagyu and authentic Yakiniku techniques.

Competitive compensation and opportunities for career growth within the luxury dining industry.

Hands-on training from experienced Japanese GM, chefs and industry leaders.