Guest Relation Officer

Mercure Hotels; Kuta; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Mercure Bali Legian is seeking a dedicated guest services professional to ensure every guest feels welcomed and cared for in a warm, genuine manner. The role emphasizes hospitality excellence in a vibrant 4-star environment.

Candidates should have at least 2 years in a similar role, strong communication and teamwork, and fluency in English (written and spoken). A guest-oriented, service-minded attitude is essential to represent the Mercure brand.

Qualifications

• Having experiences 2 years in the same position.
• Strong communication, negotiation, and interpersonal skills.
• Able to work individually and as a team .
• Fluent in English, both written & spoken.
• Guest oriented and service minded

Responsibilities

• Ensure guests feel comfortable and welcome in a genuine warm manner.
• Behave in exemplary fashion, embodying the brand mindset.

Skills

Strong communication

Negotiation

Interpersonal skills

Fluent English

Job description

Company Description

Mercure Bali Legian is a vibrant 4-star international hotel located in the heart of Legian, Bali, just steps away from the beach, shopping, and entertainment areas. As part of Accor, we are committed to delivering heartfelt hospitality and creating memorable experiences for our guests. We foster a dynamic, inclusive, and growth-oriented work environment where talents are empowered to develop and shine.

Job Description

Responsible to ensure that all guests are made to always feel comfortable and welcome in genuine warm way. Behaves and acts in exemplary fashion, embodying the brand mindset.

Qualifications

• Having experiences 2 years in the same position.
• Strong communication, negotiation, and interpersonal skills.
• Able to work individually and as a team .
• Fluent in English, both written & spoken.
• Guest oriented and service minded