guest relation officer

PT Membara Cipta Sehati; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Membara Cipta Sehati’s Fine Dining division seeks a Guest Relations Officer to greet guests, manage seating, and uphold pristine service standards in a luxury environment.

You will handle VIP guests, coordinate reservations, and respond to guest requests with professionalism. A 1–2 year background in fine dining and a polished appearance are expected; flexibility for shifts, weekends, and public holidays is required.

Qualifications

• 1–2 years experience in fine dining, luxury restaurant, or hospitality.
• Excellent English communication skills; other languages are a plus.
• Good grooming and professional appearance.
• Friendly, confident, and welcoming personality.
• Strong communication and customer service skills.
• Able to handle VIP guests and guest complaints professionally.
• Good knowledge of restaurant operations and table reservations.
• Able to manage walk-in guests, reservations, and seating arrangements.
• Detail-oriented and able to work under pressure.
• Willing to work shifts, weekends, and public holidays.
• Height/appearance should be presentable and suitable for a fine-dining environment.

Responsibilities

• GRO responsibilities include handling VIP guests and guest complaints professionally.
• Maintain knowledge of restaurant operations and table reservations.
• Manage walk-in guests, reservations, and seating arrangements.

Skills

English communication

VIP handling

Guest service

Professional appearance

Detail-oriented

Job description

GRO (Guest Relations Officer) – Fine Dining Requirements

Minimum 1–2 years experience in fine dining, luxury restaurant, or hospitality.

Excellent English communication skills; other languages are a plus.

Good grooming and professional appearance.

Friendly, confident, and welcoming personality.

Strong communication and customer service skills.

Able to handle VIP guests and guest complaints professionally.

Good knowledge of restaurant operations and table reservations.

Able to manage walk-in guests, reservations, and seating arrangements.

Detail-oriented and able to work under pressure.

Willing to work shifts, weekends, and public holidays.

Height/appearance should be presentable and suitable for a fine-dining environment.