Guest Relations Officer - Daily Worker | Flexible Shifts

Accor; Jakarta Selatan; On-site; IDR 110,700,000 - 184,500,000; Part time

Job summary

Mercure Jakarta Gatot Subroto is seeking a friendly Guest Relations Officer on a daily worker basis. You will greet guests, provide personalized service, and respond to requests to ensure a memorable stay.

This role supports Front Office, Housekeeping, and other departments to deliver outstanding guest experiences. Qualifications include prior guest relations or hospitality experience, a minimum high school diploma, strong English and communication skills, and the ability to work shifts,

Qualifications

• Previous experience in Guest Relations, Front Office, or Hospitality preferred.
• Minimum high school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving skills.
• Friendly, approachable, and professional personality.
• Good command of English; additional languages are an advantage.
• Able to work independently and as part of a team.
• Willing to work shifts, weekends, and public holidays.
• Flexible and reliable to work on a Daily Worker basis.

Responsibilities

• Welcome and greet guests in a warm, professional manner.
• Provide personalized assistance to guests throughout their stay.
• Assist guests with inquiries, requests, and special arrangements.
• Coordinate with Front Office, Housekeeping, F&B, Concierge, and other departments to fulfill guest needs.
• Handle guest feedback and follow up appropriately.
• Assist with check-in/check-out and other Front Office tasks.
• Support guest engagement activities and promote hotel services.
• Maintain guest preferences and service records.

Skills

English

Communication

Guest relations

Customer service

Teamwork

Education

High school diploma

Job description

Mercure Jakarta Gatot Subroto is seeking a friendly Guest Relations Officer on a daily worker basis. You will greet guests, provide personalized service, and respond to requests to ensure a memorable stay.

This role supports Front Office, Housekeeping, and other departments to deliver outstanding guest experiences. Qualifications include prior guest relations or hospitality experience, a minimum high school diploma, strong English and communication skills, and the ability to work shifts,