Guest Relation Officer Daily Worker

AccorHotels Indonesia; Jakarta Selatan; On-site; IDR 27,675,000 - 64,575,000; Part time

Job summary

AccorHotels Indonesia is seeking a Guest Relations Officer (Daily Worker) in Jakarta Selatan to join our Front Office team. You will deliver a warm, personalized guest experience, handle requests, and ensure satisfaction throughout the stay.

The role requires strong communication and a guest-focused attitude, with willingness to work shifts on a daily worker basis in a hospitality-driven environment.

Qualifications

• Previous experience in Guest Relations, Front Office, or Hospitality is preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome and greet guests in a warm, friendly, and professional manner.
• Provide personalized assistance and excellent service to guests throughout their stay.
• Assist guests with inquiries, requests, and special arrangements.
• Build and maintain positive relationships with guests.
• Provide information about hotel facilities, services, restaurants, and local attractions.
• Handle guest feedback, complaints, and concerns professionally and ensure appropriate follow-up.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments to fulfill guest needs.
• Assist with VIP guests, special occasions, and special requests.
• Conduct guest follow-ups to ensure satisfaction and address any concerns.
• Assist with check-in, check-out, and other Front Office activities when required.
• Support guest engagement activities and promote hotel services and facilities.

Skills

Guest relations

Front office

Hospitality

Customer service

English

Education

High school diploma

Job description

Novelty among the top-notch properties of south Jakarta. Conveniently located in the golden triangle area of business, Gatot Subroto. Accessible via Jl. Gatot Subroto and Jl. Kapten Tendean, with direct access to Jakarta inner ring road highway, 10 minutes to Whoosh Halim Station, close to diplomatic establishments and only 35 minutes drive from Soekarno Hatta International Airport. Providing 403 modern and superbly designed rooms, overlooking the glamorous urban scenery, ensuring comfort and serenity.

Beyond its prime location, city views, and modern facilities, the hotel is committed to sustainability through its partnership with Green Key. It supports eco-friendly practices in water, energy, waste, cleaning, and sustainability education.

Job Description

We are looking for a friendly, professional, and guest-oriented Guest Relations Officer (Daily Worker) to join our Front Office team. The role is responsible for creating a positive and memorable guest experience by providing personalized service, handling guest requests, and ensuring guest satisfaction throughout their stay.

Key Responsibilities

• Welcome and greet guests in a warm, friendly, and professional manner.
• Provide personalized assistance and excellent service to guests throughout their stay.
• Assist guests with inquiries, requests, and special arrangements.
• Build and maintain positive relationships with guests.
• Provide information about hotel facilities, services, restaurants, and local attractions.
• Handle guest feedback, complaints, and concerns professionally and ensure appropriate follow-up.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments to fulfill guest needs.
• Assist with VIP guests, special occasions, and special requests.
• Conduct guest follow-ups to ensure satisfaction and address any concerns.
• Assist with check-in, check-out, and other Front Office activities when required.
• Support guest engagement activities and promote hotel services and facilities.
• Maintain accurate guest preferences and service records in the hotel system.
• Ensure all guest interactions follow the hotel’s service standards and procedures.
• Maintain a professional appearance and welcoming presence in guest areas.
• Perform other duties assigned by the Guest Relations Supervisor or Front Office Manager.

Qualifications

• Previous experience in Guest Relations, Front Office, or Hospitality is preferred.
• Minimum high school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving skills.
• Friendly, approachable, and professional personality.
• Good command of English; additional languages are an advantage.
• Able to work independently and as part of a team.
• Able to work in a fast-paced environment and handle guest concerns professionally.
• Willing to work shifts, weekends, and public holidays.
• Flexible and reliable to work on a Daily Worker basis.

Additional Information

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia