Guest Relation Officer Daily Worker

Accor; Jakarta Selatan; On-site; IDR 110,700,000 - 184,500,000; Part time

Job summary

Mercure Jakarta Gatot Subroto is seeking a friendly Guest Relations Officer on a daily worker basis. You will greet guests, provide personalized service, and respond to requests to ensure a memorable stay.

This role supports Front Office, Housekeeping, and other departments to deliver outstanding guest experiences. Qualifications include prior guest relations or hospitality experience, a minimum high school diploma, strong English and communication skills, and the ability to work shifts,

Qualifications

• Previous experience in Guest Relations, Front Office, or Hospitality preferred.
• Minimum high school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving skills.
• Friendly, approachable, and professional personality.
• Good command of English; additional languages are an advantage.
• Able to work independently and as part of a team.
• Willing to work shifts, weekends, and public holidays.
• Flexible and reliable to work on a Daily Worker basis.

Responsibilities

• Welcome and greet guests in a warm, professional manner.
• Provide personalized assistance to guests throughout their stay.
• Assist guests with inquiries, requests, and special arrangements.
• Coordinate with Front Office, Housekeeping, F&B, Concierge, and other departments to fulfill guest needs.
• Handle guest feedback and follow up appropriately.
• Assist with check-in/check-out and other Front Office tasks.
• Support guest engagement activities and promote hotel services.
• Maintain guest preferences and service records.

Skills

English

Communication

Guest relations

Customer service

Teamwork

Education

High school diploma

Job description

Mercure Jakarta Gatot Subroto

Novelty among the top-notch properties of south Jakarta. Conveniently located in the golden triangle area of business, Gatot Subroto. Accessible via Jl. Gatot Subroto and Jl. Kapten Tendean, with direct access to Jakarta inner ring road highway, 10 minutes to Whoosh Halim Station, close to diplomatic establishments and only 35 minutes drive from Soekarno Hatta International Airport. Providing 403 modern and superbly designed rooms, overlooking the glamorous urban scenery, ensuring comfort and serenity.

Beyond its prime location, city views, and modern facilities, the hotel is committed to sustainability through its partnership with Green Key. It supports eco-friendly practices in water, energy, waste, cleaning, and sustainability education.

We are looking for a friendly, professional, and guest-oriented Guest Relations Officer (Daily Worker) to join our Front Office team. The role is responsible for creating a positive and memorable guest experience by providing personalized service, handling guest requests, and ensuring guest satisfaction throughout their stay.

Key Responsibilities:

• Welcome and greet guests in a warm, friendly, and professional manner.

• Provide personalized assistance and excellent service to guests throughout their stay.

• Assist guests with inquiries, requests, and special arrangements.

• Build and maintain positive relationships with guests.

• Provide information about hotel facilities, services, restaurants, and local attractions.

• Handle guest feedback, complaints, and concerns professionally and ensure appropriate follow-up.

• Coordinate with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments to fulfill guest needs.

• Assist with VIP guests, special occasions, and special requests.

• Conduct guest follow-ups to ensure satisfaction and address any concerns.

• Assist with check-in, check-out, and other Front Office activities when required.

• Support guest engagement activities and promote hotel services and facilities.

• Maintain accurate guest preferences and service records in the hotel system.

• Ensure all guest interactions follow the hotel’s service standards and procedures.

• Maintain a professional appearance and welcoming presence in guest areas.

• Perform other duties assigned by the Guest Relations Supervisor or Front Office Manager.

• Previous experience in Guest Relations, Front Office, or Hospitality is preferred.

• Minimum high school diploma or equivalent.

• Excellent communication and interpersonal skills.

• Strong customer service and problem-solving skills.

• Friendly, approachable, and professional personality.

• Good command of English; additional languages are an advantage.

• Able to work independently and as part of a team.

• Able to work in a fast-paced environment and handle guest concerns professionally.

• Willing to work shifts, weekends, and public holidays.

• Flexible and reliable to work on a Daily Worker basis.

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.