Guest Relations Officer

SALTLICK; Provinsi Bali; On-site; IDR 200,880,000 - 267,840,000; Full time

Job summary

Saltlick is a fine dining steakhouse seeking a dedicated Guest Relations professional to oversee the guest experience and lead the guest relations team. You will work to ensure exceptional service and a memorable dining experience for every guest.

The role requires at least 1 year in a guest relations or front-of-house management position, with strong communication skills and a commitment to hospitality. Immediate start and flexible hours are preferred.

Qualifications

• At least 1 year of experience in guest relations or front-of-house management in a fine dining or upscale restaurant setting.
• Strong understanding of service excellence and guest satisfaction strategies.
• Excellent communication and interpersonal skills with the ability to engage and manage guests and team members.
• Ability to work flexible hours, including evenings, weekends and holidays.

Responsibilities

• Ensure all guests receive outstanding service and a memorable dining experience.
• Address and resolve guest complaints and concerns promptly and professionally.
• Monitor guest satisfaction and implement improvements based on feedback.
• Manage guest reservations, special requests, and event bookings.
• Maintain records of guest feedback and incident reports.
• Assist in developing and implementing guest relations policies and procedures.

Skills

Interpersonal skills

Communication

Team leadership

Guest service

Problem solving

Education

High school diploma

Hospitality management degree (preferred)

Job description

Saltlick is a fine dining steakhouse restaurant developed by the creator of KU DE TA. We known for its exceptional service and top-quality cuisine. We are currently seeking a dedicated and experienced Guest Relations to join our team and help us maintain our reputation for excellence.

Job Summary: The Guest Relations will oversee and enhance the guest experience at our fine dining steakhouse. This role involves leading the guest relations team, ensuring exceptional service, handling guest inquiries and concerns, and working collaboratively with other departments to create a memorable dining experience.

Job Description :

Ensure all guests receive outstanding service and a memorable dining experience.

Address and resolve guest complaints and concerns promptly and professionally.

Monitor guest satisfaction and implement improvements based on feedback.

Manage guest reservations, special requests, and event bookings.

Maintain records of guest feedback and incident reports.

Assist in developing and implementing guest relations policies and procedures.

Job Requirements :

At least 1 year of experience in the same position and proven experience in a guest relations or front-of-house management role, preferably in a fine dining or upscale restaurant setting.

Strong understanding of service excellence and guest satisfaction strategies.

Excellent communication and interpersonal skills with the ability to engage and manage guests and team members effectively.

Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy.

High school diploma or equivalent required. A degree in Hospitality Management or a related field is preferred.

A passion for delivering exceptional service and a commitment to maintaining high standards.

Ability to work flexible hours, including evenings, weekends, and holidays as required.

Able to join immediately