Guest Relations Lead - Fine Dining, Flexible Hours

SALTLICK; Provinsi Bali; On-site; IDR 200,880,000 - 267,840,000; Full time

Job summary

Saltlick is a fine dining steakhouse seeking a dedicated Guest Relations professional to oversee the guest experience and lead the guest relations team. You will work to ensure exceptional service and a memorable dining experience for every guest.

The role requires at least 1 year in a guest relations or front-of-house management position, with strong communication skills and a commitment to hospitality. Immediate start and flexible hours are preferred.

Qualifications

• At least 1 year of experience in guest relations or front-of-house management in a fine dining or upscale restaurant setting.
• Strong understanding of service excellence and guest satisfaction strategies.
• Excellent communication and interpersonal skills with the ability to engage and manage guests and team members.
• Ability to work flexible hours, including evenings, weekends and holidays.

Responsibilities

• Ensure all guests receive outstanding service and a memorable dining experience.
• Address and resolve guest complaints and concerns promptly and professionally.
• Monitor guest satisfaction and implement improvements based on feedback.
• Manage guest reservations, special requests, and event bookings.
• Maintain records of guest feedback and incident reports.
• Assist in developing and implementing guest relations policies and procedures.

Skills

Interpersonal skills

Communication

Team leadership

Guest service

Problem solving

Education

High school diploma

Hospitality management degree (preferred)

Job description

Saltlick is a fine dining steakhouse seeking a dedicated Guest Relations professional to oversee the guest experience and lead the guest relations team. You will work to ensure exceptional service and a memorable dining experience for every guest.

The role requires at least 1 year in a guest relations or front-of-house management position, with strong communication skills and a commitment to hospitality. Immediate start and flexible hours are preferred.