Guest Relations Officer

SS DMC Hub Powered by Balitrip Wisata; Provinsi Bali; On-site; IDR 53,568,000 - 78,120,000; Full time

Job summary

SS DMC Hub powered by Balitrip Wisata is a Bali-based, on-site Guest Relations Officer role within a dynamic hospitality-focused company. The role centers on welcoming guests, managing check-ins and check-outs, and acting as the primary contact to ensure a smooth stay.

You will coordinate with operations and reservations, assist with itineraries, and support guest satisfaction initiatives. The ideal candidate possesses strong guest relations abilities, excellent communication, and experience in

Qualifications

• Strong guest relations skills and ability to create welcoming experiences for diverse guests.
• Customer service and satisfaction skills including problem-solving and follow-through.
• Effective written and verbal communication with guests and internal teams.
• Experience in receptionist duties: check-in/check-out, calls, guest docs.
• Hospitality or tourism background; English fluency; basic office and reservation software.
• Flexible hours including weekends and holidays.

Responsibilities

• Welcome guests on arrival and assist with check-in and check-out processes.
• Serve as main point of contact during guests' stay and address inquiries.
• Coordinate with operations and reservations to manage bookings and changes.
• Provide accurate information on itineraries, attractions, and services.
• Organize airport transfers and sightseeing schedules as needed.

Skills

Guest relations

Customer service

Communication skills

Reception duties

English fluency

Organizational skills

Tools

Office software

Reservations software

Job description

Company Description

SS DMC Hub powered by Balitrip Wisata is a destination management company with Indian roots, delivering customized travel solutions to Bali, Vietnam, and Dubai. Since 2015, the company has designed cultural, recreational, adventure, corporate, conference, and incentive programs for diverse traveler profiles. Services include airport transfers, sightseeing, and tailored itineraries for both groups and individual guests. The team focuses on providing well-organized, memorable travel experiences with attention to detail and local expertise. Potential team members join a growing organization committed to high-quality service and guest satisfaction.

Role Description

The Guest Relations Officer is a full-time, on-site role based in Bali, Indonesia. This role is responsible for welcoming guests on arrival, managing check-in and check-out processes, and serving as a main point of contact throughout their stay. Daily tasks include handling inquiries, coordinating with operations and reservations teams, managing bookings or changes, and resolving guest concerns promptly and professionally. The Guest Relations Officer will ensure accurate information about itineraries, local attractions, and company services is communicated to guests, and will help organize airport transfers and sightseeing schedules as needed. The role also involves maintaining guest records, preparing reports on guest feedback, and supporting overall customer satisfaction initiatives.

Qualifications

• Candidates should possess strong Guest Relations skills, with the ability to build rapport and create a welcoming experience for diverse guests.
• Candidates should possess Customer Service and Customer Satisfaction skills, including problem-solving, follow-through, and a focus on exceeding expectations.
• Candidates should possess effective Communication skills, both verbal and written, and be able to interact clearly with guests and internal teams.
• Candidates should possess experience in Receptionist Duties, such as handling check-in/check-out, managing calls, and organizing guest documentation.
• Relevant skills and qualifications include prior experience in hospitality or tourism, fluency in English (additional languages are an advantage), strong organizational skills, and proficiency with basic office and reservation software.
• A professional, courteous demeanor and the ability to work flexible hours, including weekends and holidays, are highly beneficial.