Guest Experience Specialist - Food & Drinks

Samudera; Indonesia; On-site; IDR 33,480,000 - 44,640,000; Full time

Job summary

Samudera Indonesia is seeking a Service Crew/Waiter/Waitress to greet customers, take orders, deliver drinks and food, and ensure a pleasant dining experience. The role requires strong communication and reliable teamwork in a fast-paced restaurant setting.

Experience with POS systems and cash handling is preferred. The candidate should be willing to work in shifts, including weekends and public holidays, and contribute to a clean, welcoming dining area.

Qualifications

• Minimum Senior High School/Vocational High School (SMA/SMK) or equivalent.
• 1 year of experience as Service Crew, Waiter/Waitress, or Restaurant Cashier preferred.
• Proficient in operating POS systems and EDC payment machines.
• Strong communication, customer service, and interpersonal skills.
• Honest, detail-oriented, disciplined, and responsible.
• Able to work independently as well as collaboratively in a team.
• Willing to work in shifts, including weekends and public holidays.

Responsibilities

• Greet customers in a friendly manner and record orders.
• Deliver drinks and food quickly and accurately.
• Clean tables and help tidy up the restaurant area.
• Explain the menu, provide recommendations, and record customer orders.
• Ensure customer satisfaction by asking for feedback and offering additional assistance.
• Handle payments and provide receipts to customers.
• Join us and help create the future of logistics!

Skills

Customer service

POS operation

Communication

Teamwork

Attention to detail

Education

SMA/SMK or equivalent

Tools

POS systems

EDC payment machines

Job description

Samudera Indonesia is seeking a Service Crew/Waiter/Waitress to greet customers, take orders, deliver drinks and food, and ensure a pleasant dining experience. The role requires strong communication and reliable teamwork in a fast-paced restaurant setting.

Experience with POS systems and cash handling is preferred. The candidate should be willing to work in shifts, including weekends and public holidays, and contribute to a clean, welcoming dining area.