Guest Experience Associate - Fast, Friendly Restaurant Service

Samudera Shipping Line Ltd; Pamekasan; In loco; IDR 39.060.000 - 61.380.000; Tempo pieno

Descrizione del lavoro

Samudera Indonesia is hiring a Service Crew to greet customers, take orders, and deliver food and drinks with accuracy and efficiency. You will handle payments, explain the menu, and support a clean, welcoming dining area across shifts.

The role also involves upholding safety and information security practices, participating in incident investigations, and working independently or with a team to meet service standards.

Competenze

• Minimum SMA/SMK or equivalent.
• Minimum 1 year experience as Service Crew, Waiter/Waitress, or Restaurant Cashier.
• Proficient in operating POS systems and EDC payment machines.
• Strong communication, customer service, and interpersonal skills.
• Honest, detail-oriented, disciplined and responsible.
• Able to work independently as well as in a team.
• Willing to work shifts, including weekends and public holidays.

Mansioni

• Greet customers in a friendly manner and record orders.
• Deliver drinks and food quickly and accurately.
• Clean tables and help tidy up the restaurant area.
• Explain the menu, provide recommendations, and record customer orders.
• Ensure customer satisfaction by asking for feedback and offering additional assistance.
• Handle payments and provide receipts to customers.
• Implement an Integrated Management System and manage risk in the department.
• Engage in information security controls to protect company assets.
• Participate in accident investigations and report facts.

Conoscenze

POS systems

Customer service

Communication

Interpersonal skills

Teamwork

Shift work

Formazione

Senior High School or equivalent

Descrizione del lavoro

Samudera Indonesia is hiring a Service Crew to greet customers, take orders, and deliver food and drinks with accuracy and efficiency. You will handle payments, explain the menu, and support a clean, welcoming dining area across shifts.

The role also involves upholding safety and information security practices, participating in incident investigations, and working independently or with a team to meet service standards.