Guest Experience Associate — Food & Drink Service

Samudera Shipping Line Ltd; Provinsi Bali; Sur place; IDR 39 060 000 - 61 380 000; Plein temps

Résumé du poste

Samudera Indonesia is hiring a Service Crew to greet customers, take orders, deliver drinks and food, and maintain a clean dining area in Bali. Proficiency with POS and EDC devices is required, plus strong communication and teamwork.

You’ll work in shifts, including weekends and public holidays, and contribute to customer satisfaction while following safety and service standards and assisting in general restaurant operations.

Qualifications

• Minimum SMA/SMK or equivalent.
• 1 year experience as service crew, waiter/waitress, or restaurant cashier preferred.
• Proficiency with POS systems and EDC devices.
• Strong communication and customer service skills.
• Able to work independently and in shifts, including weekends and holidays.

Responsabilités

• Greet customers, record orders, and deliver drinks and food promptly.
• Clean tables and maintain the restaurant area.
• Explain the menu, provide recommendations, and record customer orders.
• Ensure customer satisfaction by requesting feedback and offering help.
• Handle payments and provide receipts.
• Implement and monitor the Integrated Management System; identify and document risks.
• Engage in information security measures to protect company data.
• Participate in accident investigations when needed.

Connaissances

Communication skills

Customer service

Interpersonal skills

Formation

High school diploma

Outils

POS systems

EDC payment machines

Description du poste

Samudera Indonesia is hiring a Service Crew to greet customers, take orders, deliver drinks and food, and maintain a clean dining area in Bali. Proficiency with POS and EDC devices is required, plus strong communication and teamwork.

You’ll work in shifts, including weekends and public holidays, and contribute to customer satisfaction while following safety and service standards and assisting in general restaurant operations.