Guest Experience Specialist

PT. Balkan Gourmet Group; Tangerang; On-site; IDR 20,088,000 - 31,248,000; Full time

Job summary

Balkan Shawarma in Tangerang, Indonesia seeks floor staff who enjoy engaging with guests and delivering warm, natural hospitality. You will greet customers, assist with menu choices, and collaborate with kitchen and team members to ensure smooth service.

We value attitude over skills: be friendly, approachable, and able to sense guest needs, handle questions calmly, and maintain clean dining areas. Prior hospitality or customer-facing experience is welcomed but not required.

Qualifications

• Naturally friendly, not forced.
• Enjoys interacting with customers.
• Not afraid meeting new people.
• Able to sense guest needs without waiting for instructions.
• Can read situations: knowing when to chat and when to give privacy.
• Experience in hospitality or customer-facing roles is welcomed.

Responsibilities

• Welcome guests and make them feel welcome.
• Interact with guests naturally and in a friendly manner.
• Help customers choose menu items and explain food in an engaging way.
• Pay attention to guest needs while they are at the outlet.
• Ensure guest experience remains comfortable from arrival to finishing their meal.
• Handle customer questions or complaints calmly and positively.
• Maintain cleanliness and tidiness of the dining area.
• Collaborate with kitchen and other team members to provide good service.

Skills

Natural friendliness

Guest interaction

Customer service

Situational awareness

Communication

Hospitality experience

Job description

Balkan Shawarma in Tangerang, Indonesia seeks floor staff who enjoy engaging with guests and delivering warm, natural hospitality. You will greet customers, assist with menu choices, and collaborate with kitchen and team members to ensure smooth service.

We value attitude over skills: be friendly, approachable, and able to sense guest needs, handle questions calmly, and maintain clean dining areas. Prior hospitality or customer-facing experience is welcomed but not required.