Guest Experience & Service Operations Lead

St. Regis Hotels & Resorts; Jakarta Pusat; On-site; IDR 900,000,000 - 1,200,000,000; Full time

Benefits offered by this job

No perks listed

Job summary

St. Regis Hotels & Resorts in Jakarta Selatan seeks a property Manager on Duty to oversee all hotel operations and ensure the highest standards of hospitality and guest service.

You will direct guest relations, manage service issues, and coordinate with departments to maintain service excellence. The role requires strong leadership, front desk experience, and the ability to resolve guest concerns while maintaining property standards and SOP adherence.

Qualifications

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Lead guest services teams and provide guidance, ensuring honest and collaborative leadership.
• Maintain guest services and front desk goals, settle grievances and manage day-to-day operations.
• Ensure exceptional customer service and handle guest problems and feedback.
• Implement projects and policies, ensuring adherence to SOPs and payroll processes.
• Conduct HR activities including coaching, mentoring, training, and performance management.
• Provide information and updates to supervisors and ensure high visibility in public areas.

Skills

Leadership

Guest relations

Communication

Problem solving

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related

Job description

St. Regis Hotels & Resorts in Jakarta Selatan seeks a property Manager on Duty to oversee all hotel operations and ensure the highest standards of hospitality and guest service.

You will direct guest relations, manage service issues, and coordinate with departments to maintain service excellence. The role requires strong leadership, front desk experience, and the ability to resolve guest concerns while maintaining property standards and SOP adherence.