Guest Services Manager - Front Desk & Operations Leader

Pt Gree Electric Appliances Indonesia; Jawa Barat; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

The St. Regis Jakarta is seeking a Guest Service Manager to act as property Manager on Duty, overseeing guest services operations and ensuring exceptional hospitality. Located in Setiabudi, Jakarta Selatan.

Ideal candidate has a high school diploma or GED with 2 years in guest services, front desk, or related area; or a 2-year degree in hospitality. Strong leadership and communication skills are essential to lead teams and maintain service excellence.

Qualifications

• High school diploma or GED with 2 years in guest services, front desk, or related area.
• OR a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Lead and supervise guest services teams to ensure smooth operations.
• Manage day-to-day guest services operations and lobby flow.
• Handle guest complaints, settle disputes, and resolve conflicts promptly.
• Coordinate with other departments to support property operations and guest satisfaction.
• Provide guidance and coaching to team members to improve service quality.

Skills

Leadership

Customer service

Communication

Team management

Guest relations

Education

High school diploma or GED

2-year hospitality/related degree

Job description

The St. Regis Jakarta is seeking a Guest Service Manager to act as property Manager on Duty, overseeing guest services operations and ensuring exceptional hospitality. Located in Setiabudi, Jakarta Selatan.

Ideal candidate has a high school diploma or GED with 2 years in guest services, front desk, or related area; or a 2-year degree in hospitality. Strong leadership and communication skills are essential to lead teams and maintain service excellence.