Hospitality Internship: Guest Services & Ops Exposure

Hyatt Hotels Corporation; Jawa Barat; Sur place; IDR 240 000 000 - 420 000 000; Plein temps

Résumé du poste

The St. Regis Jakarta, part of Marriott International, is seeking a Guest Service Manager to act as the property Manager on Duty, overseeing all operations and ensuring the highest hospitality standards at Rajawal Place, Setiabudi, Jakarta Selatan.

The role emphasizes guest relations management, resolving guest-related situations, coordinating with departments, and leading front desk and guest services teams to deliver exceptional service.

Qualifications

• High school diploma or GED or 2-year hospitality degree.
• 2 years experience in guest services, front desk, or related area.
• No work experience required if a 2-year degree is obtained.

Responsabilités

• Lead guest services teams and manage day-to-day operations.
• Resolve guest issues and maintain service standards.
• Collaborate with departments to support property operations.
• Ensure guest satisfaction and staff development.

Connaissances

Interpersonal communication

Leadership

Customer service

Conflict resolution

Formation

High school diploma or GED

2-year Hospitality/Hotel degree

Description du poste

The St. Regis Jakarta, part of Marriott International, is seeking a Guest Service Manager to act as the property Manager on Duty, overseeing all operations and ensuring the highest hospitality standards at Rajawal Place, Setiabudi, Jakarta Selatan.

The role emphasizes guest relations management, resolving guest-related situations, coordinating with departments, and leading front desk and guest services teams to deliver exceptional service.