Guest Experience & Sales Executive

PT. Indonesia MOC Services; Denpasar; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Marriott Vacations Worldwide in Bali seeks a proactive Guest Relations professional to listen and respond to guest questions, resolve issues, and build trust. You will promote the brand, assist with transportation and day trips, and ensure excellent service and sales performance in a hospitality setting.

Fluency in English is required, with basic Japanese (N3) preferred. You will work with a diverse team, uphold standards, and contribute to a positive guest experience across MVCI properties.

Qualifications

• Excellent guest service and salesmanship is required.
• Manages guest questions with professional, timely responses.
• Fluency in English; basic Japanese (N3) preferred.

Responsibilities

• Actively listen and respond to guest questions, concerns, and requests to resolve issues and delight guests.
• Promote brand image and maximize revenue while maintaining guest loyalty.
• Assist guests with transportation needs and book day trips as requested.
• Communicate clearly with guests and colleagues; maintain professional language.
• Maintain confidentiality and uphold company policies and standards.
• Support a positive team environment and collaborate with other departments.

Skills

Integrity

Dependability

Positive Demeanor

Hospitality skills

Guest service

Salesmanship

Interpersonal skills

English proficiency

Japanese (N3)

Teamwork

Communication

Tools

Goldmine

Timeshareware

Outlook

Word

Excel

Job description

Marriott Vacations Worldwide in Bali seeks a proactive Guest Relations professional to listen and respond to guest questions, resolve issues, and build trust. You will promote the brand, assist with transportation and day trips, and ensure excellent service and sales performance in a hospitality setting.

Fluency in English is required, with basic Japanese (N3) preferred. You will work with a diverse team, uphold standards, and contribute to a positive guest experience across MVCI properties.