Marketing Executive - Mandarin Speaking

PT. Indonesia MOC Services; Denpasar; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

Marriott Vacations Worldwide in Bali, Indonesia seeks a hospitality professional focused on guest relations and concierge services. You will listen to guests, resolve issues, promote brand awareness, and arrange transportation and day trips with a strong emphasis on service excellence.

The role requires clear communication, teamwork, and adherence to quality standards. A proactive attitude and ability to maintain professional standards is essential for delivering memorable experiences to guests

Qualifications

• Proficient in professional English communication (verbal and written).
• Japanese language proficiency at N3 level or higher.
• Experience in guest relations, sales or concierge services is desirable.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Actively listen and respond to guest questions and requests to resolve issues and build trust.
• Promote brand awareness and maximize revenue while maintaining guest loyalty.
• Assist guests with transportation needs and book day trips and activities.
• Communicate clearly with guests and colleagues; maintain professional language.
• Collaborate with team members to ensure a positive work environment and service quality.
• Adhere to quality assurance standards and company policies.
• Maintain privacy and security of guests and colleagues; uphold integrity.

Skills

Integrity

Dependability

Positive Demeanor

Presentation

Stress Tolerance

Adaptability

Interpersonal Skills

Customer Service Orientation

Diversity Relations

Team Work

Influence

Telemarketing

English Proficiency

Japanese (N3)

Tools

Goldmine

Timeshareware

Outlook

Word

Excel

Job description

CORE WORK ACTIVITIES

Guest Relations Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust. Thank guests with genuine appreciation. Address guests' service needs in a professional, positive, and timely manner.

Sales

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott Vacation Club International (MVCI).

Concierge Services

Assist guests in arranging their Transportation needs. Understand and be knowledgeable about Bali and all its attractions. Assist guest to book their day trips for activities/shows if they request to do so. To ensure all hotel transportation is clean and all the necessities is available.

Communication

Speak to guests and co-workers using clear, appropriate and professional language. Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Assist in creating a pleasant team work environment and maintain a productive and positive team spirit.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards. Demonstrate total understanding of the site’s culture as well as those standards of conduct and operation that exist with Marriott Vacation Club International (MVCI). Uphold MVCI’s highest standards of integrity and guest service.

Policies and Procedures

Maintain confidentiality of proprietary materials and information. Protect the privacy and security of guests and coworkers. Follow company and department policies and procedures. Ensure personal appearance is clean, hygienic, professional and in compliance with company policies and procedures.

Others

Perform all tasks in a timely manner ensuring all deadlines are met. Perform other reasonable duty or function that may be assigned by management. Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times. Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feeling of others, regardless of status of position; accept interpersonal differences and maintain a constructive rapport with all associates and customers. Maintain computer systems knowledge (Goldmine, Timeshareware, Outlook, Word and Excel). Maintain current computer systems knowledge as used by the company. Work with all colleagues as a team, supporting the needs within that team and those of the business at all times.

COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS

Personal Attributes

• Integrity
• Dependability
• Positive Demeanor
• Presentation
• Stress Tolerance
• Adaptability

Interpersonal Skills

• Interpersonal Skills
• Interpersonal Skills
• Customer Service Orientation
• Diversity Relations
• Team Work
• Influence

Telemarketing and personal contact skills

Communications Proficiency in English – both verbal and written.

Minimum proficiency of Japanese language with N3 Listening Exceptional telephone skills Applied Reading

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members