Marketing Executive - Japanese Speaking

PT. Indonesia MOC Services; Denpasar; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Marriott Vacations Worldwide in Bali seeks a proactive Guest Relations professional to listen and respond to guest questions, resolve issues, and build trust. You will promote the brand, assist with transportation and day trips, and ensure excellent service and sales performance in a hospitality setting.

Fluency in English is required, with basic Japanese (N3) preferred. You will work with a diverse team, uphold standards, and contribute to a positive guest experience across MVCI properties.

Qualifications

• Excellent guest service and salesmanship is required.
• Manages guest questions with professional, timely responses.
• Fluency in English; basic Japanese (N3) preferred.

Responsibilities

• Actively listen and respond to guest questions, concerns, and requests to resolve issues and delight guests.
• Promote brand image and maximize revenue while maintaining guest loyalty.
• Assist guests with transportation needs and book day trips as requested.
• Communicate clearly with guests and colleagues; maintain professional language.
• Maintain confidentiality and uphold company policies and standards.
• Support a positive team environment and collaborate with other departments.

Skills

Integrity

Dependability

Positive Demeanor

Hospitality skills

Guest service

Salesmanship

Interpersonal skills

English proficiency

Japanese (N3)

Teamwork

Communication

Tools

Goldmine

Timeshareware

Outlook

Word

Excel

Job description

CORE WORK ACTIVITIES

Guest Relations Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust. Thank guests with genuine appreciation. Address guests' service needs in a professional, positive, and timely manner.
Sales Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott Vacation Club International (MVCI).
Concierge Services Assist guests in arranging their Transportation needs. Understand and be knowledgeable about Bali and all its attractions. Assist guest to book their day trips for activities/shows if they request to do so. To ensure all hotel transportation is clean and all the necessities is available.
Communication Speak to guests and co-workers using clear, appropriate and professional language. Talk with and listen to other employees to effectively exchange information. Working with Others Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Assist in creating a pleasant team work environment and maintain a productive and positive team spirit.
Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Demonstrate total understanding of the site’s culture as well as those standards of conduct and operation that exist with Marriott Vacation Club International (MVCI). Uphold MVCI's highest standards of integrity and guest service.
Policies and Procedures Maintain confidentiality of proprietary materials and information. Protect the privacy and security of guests and coworkers. Follow company and department policies and procedures. Ensure personal appearance is clean, hygienic, professional and in compliance with company policies and procedures. Others Perform all tasks in a timely manner ensuring all deadlines are met. Perform other reasonable duty or function that may be assigned by management. Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times. Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feeling of others, regardless of status of position; accept interpersonal differences and maintain a constructive rapport with all associates and customers. Maintain computer systems knowledge (Goldmine, Timeshareware, Outlook, Word and Excel). Maintain current computer systems knowledge as used by the company. Work with all colleagues as a team, supporting the needs within that team and those of the business at all times.

COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS

Personal Attributes Integrity Dependability Positive Demeanor Presentation Stress Tolerance Adaptability Good hospitality skills; superior guest service and salesmanship Interpersonal Skills Interpersonal Skills Customer Service Orientation Diversity Relations Team Work Influence Ability to follow up and maintain a relationship with clients over a long period of time Telemarketing and personal contact skills Communications Proficiency in English - both verbal and written. Minimum proficiency of Japanese language with N3 Listening Exceptional telephone skills Applied Reading Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality - and exceptional longevity - of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members