Brand & Guest Experience Marketing Executive

PT. Indonesia MOC Services; Denpasar; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

Marriott Vacations Worldwide in Bali, Indonesia seeks a hospitality professional focused on guest relations and concierge services. You will listen to guests, resolve issues, promote brand awareness, and arrange transportation and day trips with a strong emphasis on service excellence.

The role requires clear communication, teamwork, and adherence to quality standards. A proactive attitude and ability to maintain professional standards is essential for delivering memorable experiences to guests

Qualifications

• Proficient in professional English communication (verbal and written).
• Japanese language proficiency at N3 level or higher.
• Experience in guest relations, sales or concierge services is desirable.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Actively listen and respond to guest questions and requests to resolve issues and build trust.
• Promote brand awareness and maximize revenue while maintaining guest loyalty.
• Assist guests with transportation needs and book day trips and activities.
• Communicate clearly with guests and colleagues; maintain professional language.
• Collaborate with team members to ensure a positive work environment and service quality.
• Adhere to quality assurance standards and company policies.
• Maintain privacy and security of guests and colleagues; uphold integrity.

Skills

Integrity

Dependability

Positive Demeanor

Presentation

Stress Tolerance

Adaptability

Interpersonal Skills

Customer Service Orientation

Diversity Relations

Team Work

Influence

Telemarketing

English Proficiency

Japanese (N3)

Tools

Goldmine

Timeshareware

Outlook

Word

Excel

Job description

Marriott Vacations Worldwide in Bali, Indonesia seeks a hospitality professional focused on guest relations and concierge services. You will listen to guests, resolve issues, promote brand awareness, and arrange transportation and day trips with a strong emphasis on service excellence.

The role requires clear communication, teamwork, and adherence to quality standards. A proactive attitude and ability to maintain professional standards is essential for delivering memorable experiences to guests