Mandarin-Speaking Guest Services Associate

PT. Indonesia MOC Services; Kuta Selatan; On-site; IDR 8,000,000 - 12,000,000; Full time

Job summary

Marriott Vacations Worldwide in Bali is seeking administrative support to coordinate sales presentations, manage guest arrivals, and ensure data is accurate in the company system.

The role requires Mandarin (HSK4), English proficiency, and strong MS Office skills; you will work under pressure, handle multiple tasks, and contribute to guest satisfaction and compliance with health and quality standards.

Qualifications

• Proficiency in Mandarin at least HSK4 level.
• Minimum 1 year in administration or data entry.
• Proficiency in English; additional language may be required.
• MS Office skills, including Excel and Word.

Responsibilities

• Attend sales presentations to potential owners and verify eligibility.
• Coordinate arrival/preview dates with company system and activation team.
• Perform pre-arrival calls/ emails and manage check-in data validity.
• Provide information on area/facilities and address guest needs.
• Escalate complaints to the manager as needed and ensure compliance with standards.

Skills

Mandarin HSK 4

English proficiency

Work under pressure

Time management

Teamwork

Attention to detail

Tools

Microsoft Excel

Microsoft Word

Job description

Marriott Vacations Worldwide in Bali is seeking administrative support to coordinate sales presentations, manage guest arrivals, and ensure data is accurate in the company system.

The role requires Mandarin (HSK4), English proficiency, and strong MS Office skills; you will work under pressure, handle multiple tasks, and contribute to guest satisfaction and compliance with health and quality standards.