Guest Experience & Property Operations Duty Manager

The Luxury Collection; Provinsi Bali; On-site; IDR 420,000,000 - 660,000,000; Full time

Job summary

The Luxury Collection Bali seeks a Property Manager on Duty to oversee all hotel operations, ensuring exceptional hospitality. You will resolve guest and property issues, manage lobby flow, and lead guest relations while directing service recovery and department coordination.

Ideal candidates bring 5–7 years in hotel operations, with 2–3 years in a supervisory role, ideally within a 5-star luxury resort or internationally recognized brand.

Qualifications

• Bachelor's or diploma in hospitality management or related field.
• Strong knowledge of front office operations and guest services.
• Experience in luxury hotel or resort operations preferred.
• Leadership or supervisory experience within a hotel setting.

Responsibilities

• Oversee property operations and guest relations to ensure top hospitality standards.
• Represent property management in resolving guest or property issues.
• Manage lobby flow and customer queries, acting as Guest Relations Manager.
• Lead multiple departments during shifts and drive service improvements.
• Ensure compliance with policies and SOPs; monitor guest satisfaction.

Skills

Front Office operations

Guest services

Resort operations

Guest relations

Leadership

VIP guest handling

Education

Bachelor's Degree or Diploma in Hospitality Management

Hotel Management or related field

Certification in Hospitality Management/Leadership

First Aid and Emergency Response certification

Job description

The Luxury Collection Bali seeks a Property Manager on Duty to oversee all hotel operations, ensuring exceptional hospitality. You will resolve guest and property issues, manage lobby flow, and lead guest relations while directing service recovery and department coordination.

Ideal candidates bring 5–7 years in hotel operations, with 2–3 years in a supervisory role, ideally within a 5-star luxury resort or internationally recognized brand.