Luxury Front Office Duty Manager – Wellness & Guest Experience

IHG; Pecatu; On-site; IDR 814,332,000 - 1,176,258,000; Full time

Job summary

Six Senses Bali is seeking a Duty Manager to lead the Front Office operations in delivering exceptional guest experiences aligned with the brand's standards.

The role requires knowledge of hotel facilities, reservations policies, and collaboration with Guest Services, Reservations, Housekeeping and F&B to ensure seamless arrivals and departures, while enforcing procedures and fostering cost-conscious service delivery.

Qualifications

• Bachelor's degree in Hotel Management, Business Administration, or a related field with supervisory/front office experience.
• More than three years of experience in a similar hotel operational role is preferred.

Responsibilities

• Have thorough knowledge of all hotel facilities and services, including room types, locations, rates and package benefits.
• Understand policy on guaranteed reservations and no-shows.
• Process advance deposits on reservations.
• Track future room availabilities based on reservations and set room rates.
• Oversee guest history/profile system with Reservations Manager.
• Support the Resort Manager and focus on rejuvenation of the room experience.
• Coordinate with Guest Services, Reservations, Housekeeping and F&B for smooth guest arrivals.
• Ensure all policies, procedures and best practices are in place and enforced.
• Instill a cost-focused philosophy through training and education.
• Operate the property with legal, financial, safety, and budget controls.

Skills

Front office experience

Supervisory experience

Education

Bachelor's degree in Hotel Management or related field

Job description

Six Senses Bali is seeking a Duty Manager to lead the Front Office operations in delivering exceptional guest experiences aligned with the brand's standards.

The role requires knowledge of hotel facilities, reservations policies, and collaboration with Guest Services, Reservations, Housekeeping and F&B to ensure seamless arrivals and departures, while enforcing procedures and fostering cost-conscious service delivery.