Luxury Guest Experience Lead | Hands-On Ops Manager

PT Premi Residen Manajemen; Provinsi Bali; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

PT Premi Residen Manajemen is seeking a Guest Experience Manager (GEM) with 4–5 years of experience in luxury hospitality, villa management, boutique hotels, or upscale resorts in Bali. This hands-on leader will oversee multiple departments, ensure exceptional guest experiences, and uphold our brand standards.

Responsibilities include supervising Housekeeping, F&B, Engineering, Gym, and Security; resolving guest issues; conducting villa inspections; and managing operations, costs, and

Qualifications

• 4–5 years of experience in luxury hospitality, villa management, boutique hotels, or upscale resorts.
• Proven managerial and leadership experience in hospitality operations.
• Strong experience in Guest Experience, Guest Relations, Butler Services, or Front Office Management.
• Excellent English communication and interpersonal skills.

Responsibilities

• Supervise and coordinate multiple departments, including Housekeeping, F&B, Engineering, Gym, and Security
• Manage guest expectations, resolve complaints, and deliver personalized hospitality experiences
• Conduct villa inspections and ensure readiness, cleanliness, maintenance, amenities, and overall guest comfort before arrivals
• Perform operational planning, problem-solving, reporting, and administrative tasks
• Manage financial coordination, cost control, inventory, and billing procedures
• Work rotating 12-hour day and night shifts, including weekends and public holidays

Skills

Guest Experience

Guest Relations

Butler Services

Front Office Management

Excellent English

Tools

PMS

CRM

OTA platforms

Job description

PT Premi Residen Manajemen is seeking a Guest Experience Manager (GEM) with 4–5 years of experience in luxury hospitality, villa management, boutique hotels, or upscale resorts in Bali. This hands-on leader will oversee multiple departments, ensure exceptional guest experiences, and uphold our brand standards.

Responsibilities include supervising Housekeeping, F&B, Engineering, Gym, and Security; resolving guest issues; conducting villa inspections; and managing operations, costs, and