Guest Experience Manager — Luxury Hospitality

The Luxury Collection; Komodo; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

The Luxury Collection in Labuan Bajo, Indonesia, is seeking a Management-level Front Office/Guest Services Leader to oversee daily operations, ensure exceptional hospitality, and guide the lobby flow.

You will supervise front desk staff, handle guest inquiries, resolve service issues, and partner with housekeeping and food & beverage to maintain standards across the property. This role emphasizes guest satisfaction and proactive problem-solving on a busy luxury property.

Qualifications

• Minimum education as listed: diploma or degree options.
• Experience in guest services or front desk advantageous.
• Strong communication and leadership abilities.

Responsibilities

• Lead and supervise guest services and front desk operations.
• Ensure high levels of hospitality and service standards.
• Direct questions, manage guest flow in the lobby, and resolve issues.
• Collaborate with other departments to maintain property operations.

Skills

Interpersonal skills

Communication skills

Leadership

Education

High school diploma

2-year degree

Job description

The Luxury Collection in Labuan Bajo, Indonesia, is seeking a Management-level Front Office/Guest Services Leader to oversee daily operations, ensure exceptional hospitality, and guide the lobby flow.

You will supervise front desk staff, handle guest inquiries, resolve service issues, and partner with housekeeping and food & beverage to maintain standards across the property. This role emphasizes guest satisfaction and proactive problem-solving on a busy luxury property.