Gym Front Desk & Member Experience Concierge

Elevate Labs Bali; Provinsi Bali; On-site; IDR 33,480,000 - 55,800,000; Full time

Job summary

Elevate Labs Bali is seeking a front desk professional to welcome members and guests, manage bookings via Momence, process payments, and provide accurate information on memberships and services. You will handle check-ins, inquiries, and daily reconciliation while maintaining a clean reception area.

Candidates should have at least 1 year in front office or hospitality, fluent in English and Bahasa Indonesia, with strong customer service and multitasking abilities. Weekend shifts may be required.

Qualifications

• Minimum 1 year of experience in Front Office, Reception, Customer Service or Hospitality.
• Good verbal and written communication in English and Bahasa Indonesia.
• Strong customer service, interpersonal skills, and professionalism.
• Familiarity with booking systems; Momence experience is a plus.
• Basic computer skills and ability to handle payments and transactions.

Responsibilities

• Welcome and greet members, guests, and visitors in a friendly and professional manner.
• Handle daily check-in procedures and verify membership or booking status.
• Manage daily bookings and reservations through the Momence system.
• Respond to WhatsApp messages and customer inquiries promptly.
• Promote and sell day passes to walk-in guests.
• Process payments and maintain daily transaction records.
• Maintain a clean, welcoming front desk environment.
• Coordinate with operations and cleaning teams to ensure smooth daily operations.
• Follow company SOPs and service standards.
• Work shifts including weekends and public holidays.

Skills

Customer service

Communication

Multitasking

English (verbal & written)

Bahasa Indonesia

Booking management

Sales skills

Cash handling

Attention to detail

Tools

Momence system

POS / payment system

Microsoft Office / Google Workspace

Job description

Elevate Labs Bali is seeking a front desk professional to welcome members and guests, manage bookings via Momence, process payments, and provide accurate information on memberships and services. You will handle check-ins, inquiries, and daily reconciliation while maintaining a clean reception area.

Candidates should have at least 1 year in front office or hospitality, fluent in English and Bahasa Indonesia, with strong customer service and multitasking abilities. Weekend shifts may be required.