Guest Experience Lead – Front Desk, Palembang

Pt Lintas Indotama; Palembang; On-site; IDR 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career advancement opportunities

Staff meals and uniform provision

Supportive team environment in Palembg

Job summary

Pt Lintas Indotama is seeking an organized and customer-focused Front Desk Supervisor to lead the front desk team at their well-appointed hotel in Palembang. This role is essential for ensuring a smooth and welcoming experience for all guests from check-in to check-out.

You will supervise daily front desk operations, train and support your team, handle guest inquiries and issues, and maintain the highest standards of service excellence, contributing to the hotel's reputation for outstanding

Qualifications

• Strong customer service and interpersonal skills.
• Excellent communication and organizational abilities.

Responsibilities

• Supervise the daily operations of the front desk, ensuring efficient check-in and check-out processes.
• Train, schedule, and motivate front desk staff, providing ongoing coaching and performance feedback.
• Handle guest inquiries, requests, and complaints in a professional and courteous manner, resolving issues promptly.
• Ensure accurate record-keeping of guest information, reservations, and payments.
• Maintain the cleanliness and presentation of the front desk area.
• Collaborate with other hotel departments to ensure guest needs are met.
• Assist with managing guest loyalty programs and promoting hotel services.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Tools

PMS software

Job description

Pt Lintas Indotama is seeking an organized and customer-focused Front Desk Supervisor to lead the front desk team at their well-appointed hotel in Palembang. This role is essential for ensuring a smooth and welcoming experience for all guests from check-in to check-out.

You will supervise daily front desk operations, train and support your team, handle guest inquiries and issues, and maintain the highest standards of service excellence, contributing to the hotel's reputation for outstanding